TRUSTED HEALTHCARE SERVICES
End-to-End Language Access Solutions for Healthcare
BIG Language Solutions helps healthcare organizations streamline language access and accessible communications with solutions built around compliance, efficiency, and support. From translations and interpretation to alternate formats and operational workflows, we help reduce complexity with one trusted partner.
Simplify Language Access and Patient Communications
Healthcare Translations
We provide precise, compliant translations for critical clinical, medical, and healthcare documents. Available in 300+ languages, our expert linguists ensure clarity and accuracy in every interaction, improving patient outcomes and regulatory compliance.
- Explanation of benefits (EOBs), appeals, & grievances
- Multilingual marketing materials for diverse patient populations
- Available in over 300 languages including French, Spanish, Chinese, Tagalog, Vietnamese, Arabic, and more
- Custom, tech-enabled workflows for faster, cost-effective translations
Interpretation
BIG ensures seamless communication with expert Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. With InterpVault™, healthcare organizations can access secure, on-demand interpreters 24/7, ensuring compliance and improving patient care and outcomes.
- Over-the-phone interpretation (OPI)
- Video remote interpretation (VRI)
- InterpVault™ interpretation management system - our secure platform
- Medical-qualified interpreters
- 24/7/365 availability
- Extensive language coverage – 60+ languages for VRI and 300+ for OPI
Alternate Formats
BIG provides support for Section 508 and ADA accessibility regulations, including braille, large print, ASL, and audio solutions. You can provide full language and information accessibility for your patients and improve patient outcomes.
- Large Print
- Braille
- Audio Recording
- Subtitling
- American Sign Language (ASL)
- Section 508 & ADA compliance support
- All formats available direct-to-patient
Language Access Support
From compliance consulting to accessibility planning, we partner with healthcare organizations so they comply with language access regulations seamlessly and boost patient experience.
- Navigate Section 1557, HIPAA, and ADA legislation requirements with ease
- From interpretation to translation to alternate formats, our customized language solutions support communication in diverse, multilingual patient populations
- HITRUST and HIPAA-compliant workflows ensure data security, accuracy, and seamless integration
LanguageExpress™
If you need reliable translations quickly and at scale, LanguageExpress™ delivers high-volume, rapid-turnaround translations while maintaining accuracy, security, and compliance with healthcare regulations.
- Secure, compliant workflows – custom workflows and automation save time and costs while ensuring full compliance
- Direct-to-patient fulfillment – from translation to printing and mailing, we handle it all
- ADA compliant & alternate formats – large print, braille, and audio formats to meet accessibility regulations
Clinical Workflow Solutions
Smarter clinical workflows that improve care quality, coordination, and satisfaction while helping reduce medication errors and adverse drug events. High-impact solutions for care quality and safety.
- Automation with oversight
- Certified quality and security - ISO 9001, ISO 17100, ISO 27001, SOC 2 Type II, HIPAA, and HITRUST
- Interoperability - APIs, SFTP, and EHR-friendly pathways
- Auditability
- Care Collaboration Solutions - Coordinate care handoffs and transitions with clear, language-appropriate materials
Everything you need to know about BIG’s LanguageExpress™ and LanguageNow™—from same-day critical communications to secure, real-time language support.
A snapshot of BIG’s healthcare language access capabilities, including OPI, VRI, translation, LanguageExpress™, and ADA-compliant formats.
An overview of BIG’s interpretation offering, highlighting medically qualified interpreters, InterpVault™, system integrations, and operational benefits.
An overview of BIG’s medically qualified interpreters, covering rigorous vetting, healthcare-focused training, certification standards, and ongoing quality monitoring.
Discover healthcare-ready interpretation integrations designed to simplify language access across Epic, Microsoft Teams, and other platforms.
FEATURED
Industry Insights
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Most organizations have a plan in place for language assistance in widely spoken languages like Spanish. But what if someone...
With language access requirements and needs changing all the time and budgets getting even tighter, increasing spending on language access...
In a medical setting, clarity is not just helpful. It is essential. When lives and health outcomes are on the...
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See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.