SERVICES > INTERPRETATION > VIDEO REMOTE INTERPRETATION
Video Remote
Interpretation Services
Connect with professional video remote interpreters (VRI) in 60+ languages, including American Sign Language (ASL), through InterpVault™. Our secure, high-quality VRI services are ideal for healthcare, legal, government, and business, and ensure accurate, real-time communication anytime, anywhere.
Why Choose BIG Language Solutions?
High-quality, cost-effective
VRI Services in 60+ languages
Our virtual interpreter service delivers secure, real-time language access, anytime, anywhere. Our custom APIs embed video interpreters directly into your existing software – backed by 500+ remote subject matter expert linguists to deliver seamless, scalable, and fully compliant
video remote interpretation.
InterpVault™ – Your Secure, Real-Time Interpretation Hub
InterpVault™ eliminates tech fragmentation by powering both video (VRI) and over-the-phone (OPI) interpretation through a single, unified software interface. Operating with 99.999% uptime, it centralizes your interpreter requests, scheduling, billing, and reporting into one platform.
- On-demand access to interpreters via desktop, tablet, or mobile
- Real-time reporting and call tracking
- Seamless API integration for streamlined workflows
Professional, Experienced Video Interpreters Across Industries
We provide certified video interpreters specialized in healthcare, legal, and government settings, backed by continuous industry-specific training. All follow a strict code of conduct because each successful conversation depends on the interpreter prioritizing accuracy, confidentiality, and respect.
Video Remote Interpreters Ready When You Need Them
Get round-the-clock, on-demand access to video remote interpreters and our client relations team. With us, you’ll always have a solution.
✔ 24/7/365 Availability
✔ ASL interpretation included
✔ Join from any device with internet access
✔ Pre-book interpreters with our Scheduled Appointment Center (SAC)
✔ Support for 60+ languages, with 20+ major languages available on-demand
✔ Telehealth and high-touch service
Our Commitment to Compliance
Every video remote interpretation session processed through InterpVault™ is protected by end-to-end encryption, access controls, and secure data transmission protocols. We hold globally recognized certifications and maintain continuous audit-readiness, strict data confidentiality, and rigorous interpreter credentialing to safeguard your sensitive corporate, legal, or patient data against liabilities.
Industry-Specific Video remote interpretation Solutions
Expert Video Interpreter Services for Every Industry
Details and precision matter in sensitive and high-stakes conversations. Our VRI interpreters specialize in healthcare, education, government and public services, legal, business, and supporting enterprise organizations, ensuring the terminology, meaning, cultural awareness, and nuance are right for each situation.
Supporting Healthcare
Organizations
Our healthcare VRI services connect clinical teams with 400+ on-demand certified medical interpreters trained in complex terminology and meeting ACA Section 1557 requirements. Operating on a secure, 24/7 framework, our HIPAA-compliant VRI services offer rapid connection times and custom EHR integration capabilities, including Epic and Cerner, helping health systems deliver accurate, compliant, and patient-centered language access.
Supporting K-12 and Education
Schools, districts, and universities count on our VRI services to connect with students, families, and staff in 20+ languages on-demand—making communication easy, inclusive, and reliable when it matters most. With instant access to certified interpreters and secure technology, we help educators foster understanding, engagement, and equal opportunities for all.
Trusted by Government Agencies
Public sector organizations trust our VRI service to fulfill federal language access mandates. BIG is an approved NASPO ValuePoint supplier, eliminating vendor fragmentation and unifying on-demand VRI services with large-scale public document translation. Our secure, audit-ready platform InterpVault™ provides government agencies with 24/7 connection to federally and judicially qualified video interpreters for social services, public hearings, and emergency administration – ensuring transparent public communication, compliance, and strict data governance.
We deliver exceptional service
No Delays.
No Guesswork.
Just Instant, Reliable VRI.
Big Language Solutions combines responsive language technology with strong operational oversight to ensure every video call is clear, reliable, and fully supported. From performance monitoring to live assistance, we are committed to your success.
Assured Quality, Every Time
To ensure accurate professional communication, every video session is backed by our 10-stage quality assurance framework. This tech-driven process monitors service quality from start to finish, maintaining consistent excellence.
Dedicated 24/7 Support
Technology is only one part of a successful language access program. Our live client relations teams are available around the clock to assist your organization, resolve operational questions, and ensure your daily operations run smoothly.
Rapid, Responsive Connection Speed
Our predictive staffing mode and intelligent system route your language requests with maximum efficiency. Your staff can connect to a qualified, industry-specialized video interpreter for major languages in seconds
what our customers say
“Quality is much better than our previous provider. There is no background noise when interacting with the interpreters, they are all extremely professional. Having the ability to have a direct line set up has made the staff very happy as it helps connect the calls much faster than our previous provider. ”
Regina lzmaylova
CFO, Mattapan Community Health Center
ON-DEMAND INTERPRETATION SERVICES
How Does On-Demand Interpretation Work on InterpVault™?
Initiating and managing phone and video interpretation sessions through InterpVault™ is designed to be simple for frontline teams and transparent for administrators. The platform brings Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), scheduling, reporting, billing, and integrations into one centralized interpretation management portal.
Choose Your Modality and Launch
Select the interpretation option that best fits the interaction, whether that is OPI for voice-based support or VRI for face-to-face communication. Users can connect through a standard phone line, desktop browser, tablet, or iPad app, with custom integrations available for organizations that want to launch interpretation directly from existing systems, communication platforms, or workflows.
Connect in Seconds
InterpVault™ provides on-demand or scheduled access to professional interpreters 24/7/365. Video remote interpreters are available in 60+ languages, while over-the-phone interpreters support 300+ languages, helping teams respond quickly across routine, urgent, and high-volume multilingual interactions.
Communicate with Accuracy
Once connected, participants can communicate in real time through the channel that best supports the situation. OPI is ideal for fast voice access, while VRI supports visual communication, facial expressions, body language, and American Sign Language (ASL) when needed. Professional interpreters help ensure clear, accurate communication across complex, sensitive, or high-stakes conversations.
Track and Audit Automatically
After each session, InterpVault™ captures key call data in a centralized reporting dashboard. Administrators can track language usage, connection times, call details, cancelled or unfulfilled calls, and service activity across teams or locations. Custom fields, such as cost centers, departments, or locations, make it easier to monitor usage, support internal reporting, and manage billing.
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
FEATURED
Industry Insights
Language Access for Healthcare Leaders
LANGUAGE ACCESS GUIDE How to Build a Better Language Access Program: A Guide for Healthcare Leaders Effective communication is essential in healthcare, yet language barriers
Top 8 Ways to Stretch Your Language Access Budget
With language access requirements and needs changing all the time and budgets getting even tighter, increasing spending on language access isn’t an option. However, spending
Why Your Healthcare Organization Needs a Language Services Partner for Language Access
1 in 5 Americans speak a language other than English at home—which means they may not understand critical healthcare conversations if those conversations are in
CONTACT US
See how BIG can work for your business
Need expert language access solutions for your business? From translation and video interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
Frequently Asked Questions About Video Interpreting Services
Video Remote Interpretation (VRI) is a virtual interpretation service that combines the instant accessibility of over-the-phone interpreting with the visual benefits of on-site interpretation. Organizations use VRI interpretation to capture vital non-verbal cues, facial expressions, and cultural nuances that audio-only channels miss.
Key use cases for video remote interpreter services include healthcare interactions, legal depositions, and public government meetings. It is also used to provide immediate, compliant communication for Deaf and hard-of-hearing individuals via American Sign Language (ASL).
Video Remote Interpretation (VRI) should be selected over over-the-phone interpretation (OPI) whenever visual context, non-verbal cues, or regulatory accessibility mandates are critical to the accuracy of the conversation.
Because InterpVault™ unifies both video and phone interpretation within the exact same software interface, your staff can easily deploy the ideal modality based on the specific scenario:
While OPI remains an excellent, cost-effective tool for straightforward administrative check-ins or brief informational calls, and typically offers more language coverage, moving to a virtual video interpreter is best practice for complex, high-nuance, or emotionally sensitive encounters.
BIG Language Solutions is among the top companies in video-based language interpretation, offering custom API integrations.
Unlike standalone video interpreter tools, our InterpVault™ platform features open APIs designed to embed live virtual interpretation services directly into existing customer CRMs, contact center software, and video communication tools like Zoom.
Big Language Solutions is a major global language service provider offering video remote interpreting services. We offer streamlined access to a highly vetted network of 500+ specialized video remote interpreters alongside over-the-phone interpretation (OPI) and translation services.
Our complete language solution tech stack includes video and audio interpretation centralized via InterpVault™ and document translation powered by our dedicated, proprietary translation management platforms. By unifying these tools through open APIs into existing enterprise workflows, buyers can solve all of their language access needs through a single provider.
Yes, reliable, uninterrupted, 24/7 access to interpreters is one of our core offerings. Backed by a global network of professional linguists and operating with a 99.999% platform uptime framework, we ensure your teams can instantly connect with specialized, industry-trained video interpreters anytime, anywhere.
The fastest way to access a video remote interpreter is through an intelligent, skills-based routing platform that eliminates manual operator patching.
We use automated routing technology and predictive staffing models to deliver an industry-leading average connection time of twenty seconds for on-demand Video Remote Interpretation (VRI). Your staff can launch a secure video session on any desktop, tablet, or mobile device in just a few clicks.
We offer VRI services in over 300 languages.
On-demand video interpretation is available for 20 majority languages, including dedicated American Sign Language (ASL) services.
For lower-resource language needs, our Scheduled Appointment Center (SAC) allows organizations to pre-book certified interpreters in over 40 additional languages, ensuring comprehensive coverage for 60+ video languages total.
Scalable virtual interpretation services require a large, active network of linguists paired with predictive staffing patterns. BIG Language Solutions handles fluctuating demand across large health systems and government agencies without sacrificing connection speeds.
Our network includes 500+ specialized video remote interpreters, including 400+ certified medical experts, backed by intelligent load management to handle unexpected volume surges smoothly.
Yes. BIG Language Solutions features frictionless integration through InterpVault™, our proprietary digital platform for seamless management of online interpreter services. It integrates directly with your internal applications, allowing you to embed on-demand over-the-phone interpretation (OPI) and video remote interpretation (VRI) services directly into existing workflows. You can preschedule or request interpretation services on demand, allowing an interpreter to join calls seamlessly.
Yes. To eliminate technical fragmentation for hospital staff, BIG Language Solutions provides custom API integrations for major Electronic Health Record (EHR) platforms, including Epic.
This allows clinical teams to launch a secure, HIPAA-compliant video remote interpreter session inside a patient’s chart. This minimizes clinical workflow friction, speeds up response times in emergency settings, and ensures data tracking remains central to the patient care cycle.
Legal video remote interpretation requires strict adherence to confidentiality, accuracy, and exact legal phrasing.
BIG Language Solutions provides court-qualified and judicially certified video remote interpreters trained specifically for depositions, client consultations, hearings, and official business. Every video session processed through InterpVault™ is protected by enterprise-grade data security and encryption to preserve strict legal privilege and compliance.
Public sector organizations partner with BIG Language Solutions to fulfill federal language access mandates under Title VI and Section 508. As an approved NASPO ValuePoint supplier, BIG simplifies government procurement by allowing agencies to access 24/7 on-demand government VRI interpreter services for public forums, social services, and emergency administration. Our unified platform tracks all usage and reporting in one secure, audit-ready data framework.
