SERVICES > INTERPRETATION SERVICES
Interpretation Services
Specialized interpreters, on demand for every industry. Instantly connect with professionals fluent in your field to ensure culturally sensitive and accurate communication every time.
Interpretation, Any Type, Any Language, Any Industry
High-Quality, Customized and
Scalable Interpretation Services
Real-time interpretation in 300+ languages, including Spanish, Tagalog, Korean, Mandarin, and German, is available on demand or by appointment. Our global interpretation services help you make sure multilingual consumers are understood and heard.
Over-the-Phone
Interpretation (OPI)
Skilled global interpreters available anytime for precise multilingual communication. Get immediate support from professionals who guarantee that every interaction is relayed clearly and with cultural sensitivity.
- 300+ languages
- 99.999% uptime
- Scheduled and on-demand
- 10-part quality assurance framework
- Skill-based routing
Video Remote
Interpretation (VRI)
Online interpreter services for situations where face-to-face interaction is essential, such as healthcare, accessibility, and legal settings.
- Top 20 language available on-demand
- 60+ languages available for prescheduling
- American Sign Language (ASL) available
- Use any device with a camera and internet connection
- Large network of certified healthcare VRI professionals
CMS Testing
Readiness
BIG helps health plans strengthen CMS readiness with qualified interpreters, controlled workflows, audit-ready documentation, and targeted training that supports consistent performance in both live member calls and CMS evaluations.
- Structured, traceable call workflows
- Qualified interpreter assignment by language and specialty
- Real-time monitoring and documentation
- CMS-focused interpreter and staff training
- Continuous quality improvement support
Onsite
Interpretation
Experienced interpreters for in-person communication in legal, corporate, event, and healthcare settings.
- Court-certified interpreters
- Depositions & legal proceedings
- Medical consultations
- Conference & event interpretation
- Simultaneous & chuchotage (whispered) services
Healthcare & Telehealth Interpretation
Our trained professionals will deliver culturally sensitive, accurate communications in medical settings and through telehealth services
- Support for 300+ languages including non-majority languages
- No paraphrasing—exact message relay
- Ongoing specialized healthcare training
Contact Center
Interpretation
Flexible interpretation solutions for your call center’s workflow. Our tailored approach guarantees top-quality multilingual support for your customers.
- Scalable service for all business sizes
- Support in 300+ languages
- 20-second average response time
- 3-second IVR
- Automatic, skills-based interpreter routing
American Sign Language
(ASL)
Our ASL interpreters facilitate communication for the deaf and hard of hearing across industries. Our services are available on-site or via video remote interpretation, customized to your needs.
- Sensitive support for critical health discussions and complex, sensitive conversations
- VRI for emergency and scheduled face-to-face remote interpretation
- Expert consultation for accessibility solutions
On-Demand Interpretation Services in 300+ Languages
Access our global interpreting services anytime. We provide over-the-phone (OPI) and video remote interpretation (VRI) to connect businesses and individuals worldwide.
- Fast response for urgent and routine requests
- Reliable multilingual communication support
- Scalable solutions for high call volumes
Simultaneous Interpretation for Conferences and Events
Expert simultaneous interpreting for conferences, meetings, and events requiring multiple languages. We offer a full-service package, including equipment, experienced interpreters, and on-site support to guarantee flawless communication between all participants.
- Instant interpretation for global audiences
- Full-service equipment solutions available
- Onsite and remote options for flexibility
Legal
Interpretation
Our specialized legal interpretation services provide precision and expertise in a variety of legal settings. From court hearings to depositions, to client meetings, our interpreters will ensure every interaction runs smoothly.
- Court and deposition specialist
- Chuchotage (whispered interpretation)
- Onsite and remote legal interpreters
InterpVault™
All-in-One Interpretation Management System
Immediate access to interpretation services through our secure, digital platform InterpVault™. Backed by a global network of over 7,500 professional linguists and offering 99.999% uptime, we ensure your business can instantly connect with specialized interpreters anytime, anywhere.
Available 24x7
More than 300 languages
API integration
Real-time call tracking, billing and performance analytics
How Does Interpretation Work On InterpVault™?
Initiating and managing an interpretation session via InterpVault™ is a streamlined, intuitive process designed to deliver immediate access for frontline users while giving administrators full visibility, control, and reporting across every interaction.
Launch Your Session
Start a secure interpretation session in seconds from your preferred access point. Users can connect via desktop browser, tablet, or mobile device, or launch directly within existing workflows through API integrations embedded in systems such as EHR platforms, contact center tools, or communication environments like Zoom.
Connect In Seconds
InterpVault™ intelligently routes each request to a qualified interpreter based on language, specialization, and availability. This ensures fast, accurate matching across high-demand environments. On-demand sessions typically connect in an average of 20 seconds, while scheduled sessions can be arranged in advance when planned support is required.
Communicate In Real-Time
Once connected, participants can see and hear each other instantly through a secure video channel. Professional interpreters ensure accurate, real-time communication, capturing spoken language, tone, nuance, and visual cues, including American Sign Language (ASL), where required. This enables clear, natural communication across complex or high-stakes interactions without disruption.
Track and Audit Automatically
When the session ends, InterpVault™ automatically captures and organizes all relevant interaction data. Administrators can access a centralized dashboard with real-time reporting on usage, connection performance, language demand, service quality, and cost allocation. Advanced filtering and custom fields (such as cost centers, departments, or locations) support streamlined governance, compliance tracking, and consolidated billing.
Real-Time Interpretation
Connect instantly to professional interpreters through InterpVault™. Designed for complex, multilingual environments, it ensures fast access, secure communication, and full operational visibility across every session.
HEAR FROM OUR CUSTOMERS
“Quality is much better than our previous provider. There is no background noise when interacting with the interpreters, they are all extremely professional. Having the ability to have a direct line set up has made the staff very happy, as it helps connect the calls much faster than our previous provider.”
Regina lzmaylova
CFO, Mattapan Community Health Center
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Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
Frequently asked questions about interpreting services
Instant, on-demand phone and video interpretation works through intelligent routing platforms that integrate into the phone or video call. This allows you to patch an interpreter into an active call, often in a matter of seconds.
At BIG Language Solutions, we streamline this process with a 3-second Interactive Voice Response (IVR) and automatic, skills-based interpreter routing. Our clients experience an industry-leading connection time of twenty seconds for on-demand over-the-phone interpretation (OPI) and video remote interpretation (VRI).
BIG Language Solutions offers interpreting solutions in more than 300 languages, including on-demand support for majority languages (including Spanish, Mandarin, German, Tagalog, and Korean), pre-scheduled interpretation, and dedicated American Sign Language (ASL) services for remote video, phone, or onsite needs.
Scalable interpretation requires an interpreting company capable of handling fluctuating demand without sacrificing availability, quality, or speed. Big Language Solutions delivers highly scalable solutions tailored for high call volumes across organizations of all sizes.
Driven by predictive staffing models, a global network of linguists, and intelligent, automated routing, we handle sudden volume spikes and offer real-time updates on every request, with transparent billing and a 20-second average connection time.
BIG Language Solutions features frictionless integration through InterpVault™, our proprietary digital platform for seamless management of online interpreter services. It integrates directly with your internal applications, allowing you to embed on-demand over-the-phone interpretation (OPI) and video remote interpretation (VRI) services directly into existing workflows. You can preschedule or request interpretation services on demand, allowing an interpreter to join calls seamlessly.
BIG Language Solutions is specifically engineered for highly regulated industries. Our proprietary management tool, InterpVault™, is a secure, end-to-end interpretation environment built using secure frameworks to protect sensitive and confidential data and align with HIPAA, HITRUST, ACA Section 1557, ADA, and CMS guidelines. Our linguists for regulated sectors, including finance, insurance, legal, and healthcare, are subject matter experts who receive ongoing training.
Yes, as an interpreting service with a distributed, always-on network of global interpreters, we support smooth, uninterrupted communication across time zones.
While based in the US, our vast team of global linguists and predictive staffing models facilitate cross-border, multi-timezone language solutions, with 24/7/365 access to interpreters built into InterpVault™.
Our worldwide talent pool of 15,000+ specialized linguists and subject-matter experts offers immediate language assistance and exact message relay, ensuring that time zones never create a barrier to international business, compliance, or critical care.
