Services > Interpretation >Telehealth Interpretation

Telehealth Interpreting Services

On-demand, 24/7, HIPAA-compliant telehealth interpreting services. Provide equitable care to every patient during remote video and telephone appointments, ensuring patient safety while meeting ADA and Section 1557 requirements. Our qualified medical interpreters support 300+ languages, including ASL, to deliver seamless language access and the high standard of care every patient deserves.

Specialized Interpreters for Virtual Care

Accurate & Compliant Telehealth Interpreters

Hospitals, clinics, and insurance providers trust us to provide reliable telehealth interpretation services. Our certified, specialized online medical interpreters are trained specifically for healthcare environments, focusing on accuracy, confidentiality, and impartiality.

Scalable Telehealth Language Access
for Every Healthcare Need

Access on-demand medical interpretation tailored to your virtual needs. Whether in the context of routine care or urgent situations, our specialist medical interpreters ensure clear, accurate communication for every digital patient interaction.

Expert Telemedicine Interpreters

Top Telehealth Interpretation for
Effective Patient Communication

Our medical interpretation platform is designed to meet the rigorous clinical and regulatory demands of the modern healthcare ecosystem. We help payors, providers, and FQHCs eliminate communication gaps that lead to readmissions, compliance failures, and health inequities.

Health Insurance Payors

In the competitive Medicare Advantage and Part D landscape, language access is a direct driver of financial performance. Our 24/7 telehealth interpretation supports health insurance payors to excel in CMS Call Center Monitoring Studies, HEIDIS scores, and STAR Ratings for foreign language availability.

The Problem: Poor language support leads to lower CAHPS scores and lost quality bonus payments.

The Solution: We provide specialized interpreters who understand plan benefits and CMS accuracy standards, helping patients understand EOBS, appeals, and grievances, and payors maintain HEDIS scores and strengthen member trust across diverse populations.

Healthcare Providers

For hospitals and private practices, “meaningful access” is a legal mandate. We provide the technical infrastructure to integrate HIPAA-compliant Video Remote Interpreting (VRI) and Over-the-Phone Interpretation (OPI) medical interpreters directly into your clinical workflow, reducing the risk of medical errors and litigation.

The Problem: Relying on ad-hoc interpreters or bilingual staff violates ACA Section 1557 and compromises patient safety.

The Solution: Connect to a qualified medical interpreter in seconds. Our platform reduces “time-to-care” and ensures clear communication during critical moments, from informed consent to discharge instructions.

Community Health & FQHCs

Safety-net providers face unique challenges in reaching Limited English Proficiency (LEP) and immigrant communities. We support Federally Qualified Health Centers (FQHCs) in delivering culturally competent care that meets HRSA requirements and closes the gap in health outcomes.

The Problem: Language barriers often result in missed appointments and under-reported symptoms due to “filtering” by family members.
The Solution: Our on-demand access to 300+ languages — including ASL and indigenous dialects — removes the technological and linguistic barriers to care, ensuring that every member of your community has a voice in their own treatment.

How We Deliver Top Telehealth Services

No Delays.
No Wondering.
Just Top Telehealth Interpretation.

You can stop asking questions like: Is that language covered? Is a translator available? We connect you with expert medical interpreters in 20 seconds, on average, with our cutting-edge technology, 24/7 support, and predictive staffing models that help ensure an interpreter will always be available in 300+ languages.

Quick, Easy Access
to Interpreters

Our secure platform is built for ease of use, giving clinicians fast, reliable access to medical interpreters to communicate with patients and customers exactly when needed, without navigating complex menus.

Translation You Can Trust

Eliminate the guesswork of language access for your diverse patients. We ensure dedicated professionals who understand healthcare terminology and cultural nuances, delivering accurate, real-time interpretation for every remote meeting.

Smarter Interpretation Management

InterpVault™ is your all-in-one interpretation command center. Track call volumes, monitor quality metrics, and receive automated compliance reports—all from a single, secure dashboard.

what our customers say

"Quality is much better than our previous provider. There is no background noise when interacting with the interpreters, they are all extremely professional. Having the ability to have a direct line set up has made the staff very happy as it helps connect the calls much faster than our previous provider. "

Regina lzmaylova

CFO, Mattapan Community Health Center

Interpretation Management System

InterpVault™

Full Control, Real-Time Insights

InterpVault™ simplifies medical interpretation management with real-time interpreter access, reporting tools, and hassle-free system integration—so you can focus on patient care, not logistics.

Real-time access to calls

Customizable reports for optimized interpretation reporting

Integrated with existing systems through API connections

ACCREDITATIONS & ASSOCIATIONS

BIG Language Solutions’ Professional
Certifications & Memberships

FEATURED

Industry Insights

See How BIG
Scales Your Telehealth Language Access

Ready to optimize your virtual care with seamless medical interpretation? From HIPAA-compliant VRI and OPI to full CMS and Section 1557 compliance, we’ve got your telehealth workflow covered.