Services > Interpretation >Telehealth Interpretation
Telehealth Interpreting Services
On-demand, 24/7, HIPAA-compliant telehealth interpreting services. Provide equitable care to every patient during remote video and telephone appointments, ensuring patient safety while meeting ADA and Section 1557 requirements. Our qualified medical interpreters support 300+ languages, including ASL, to deliver seamless language access and the high standard of care every patient deserves.
Specialized Interpreters for Virtual Care
Accurate & Compliant Telehealth Interpreters
Hospitals, clinics, and insurance providers trust us to provide reliable telehealth interpretation services. Our certified, specialized online medical interpreters are trained specifically for healthcare environments, focusing on accuracy, confidentiality, and impartiality.
InterpVault™ - Your Real-Time, Secure, Interpretation Portal
InterpVault™ is a complete interpretation management platform designed for the speed of modern healthcare. Get instant access to professional interpreters, real-time reporting, and a secure telehealth interpretation platform designed for effortless integration — so you can streamline telehealth interpretation, save administrative time, and focus on delivering top-quality compliant care.
OPI & VRI, Backed by
Medical Expertise
Whatever the virtual environment, we’ve got telehealth translation covered. From major languages to low-resource languages to ASL, our Video Remote Interpreters (VRIs) and Over-the-Phone Interpreters (OPIs) specialize in medical settings – offering real-time online translation services across all remote telehealth meeting formats for providers, patients, and families in any healthcare environment.
Access our Vast Professional Telehealth Interpreter Network
Get set up in just 24 hours and connect with a professional medical interpreter in 20 seconds, on average. With 24/7 availability, 300+ languages, predictive staffing models, and industry-leading response times, we ensure payors, healthcare providers, and community health centers have the language support they need — whenever and wherever a remote appointment occurs.
Scalable Telehealth Language Access
for Every Healthcare Need
Access on-demand medical interpretation tailored to your virtual needs. Whether in the context of routine care or urgent situations, our specialist medical interpreters ensure clear, accurate communication for every digital patient interaction.
Expert Telemedicine Interpreters
Top Telehealth Interpretation for
Effective Patient Communication
Our medical interpretation platform is designed to meet the rigorous clinical and regulatory demands of the modern healthcare ecosystem. We help payors, providers, and FQHCs eliminate communication gaps that lead to readmissions, compliance failures, and health inequities.
Health Insurance Payors
In the competitive Medicare Advantage and Part D landscape, language access is a direct driver of financial performance. Our 24/7 telehealth interpretation supports health insurance payors to excel in CMS Call Center Monitoring Studies, HEIDIS scores, and STAR Ratings for foreign language availability.
The Problem: Poor language support leads to lower CAHPS scores and lost quality bonus payments.
The Solution: We provide specialized interpreters who understand plan benefits and CMS accuracy standards, helping patients understand EOBS, appeals, and grievances, and payors maintain HEDIS scores and strengthen member trust across diverse populations.
Healthcare Providers
For hospitals and private practices, “meaningful access” is a legal mandate. We provide the technical infrastructure to integrate HIPAA-compliant Video Remote Interpreting (VRI) and Over-the-Phone Interpretation (OPI) medical interpreters directly into your clinical workflow, reducing the risk of medical errors and litigation.
The Problem: Relying on ad-hoc interpreters or bilingual staff violates ACA Section 1557 and compromises patient safety.
The Solution: Connect to a qualified medical interpreter in seconds. Our platform reduces “time-to-care” and ensures clear communication during critical moments, from informed consent to discharge instructions.
Community Health & FQHCs
Safety-net providers face unique challenges in reaching Limited English Proficiency (LEP) and immigrant communities. We support Federally Qualified Health Centers (FQHCs) in delivering culturally competent care that meets HRSA requirements and closes the gap in health outcomes.
- The Problem: Language barriers often result in missed appointments and under-reported symptoms due to “filtering” by family members.
- The Solution: Our on-demand access to 300+ languages — including ASL and indigenous dialects — removes the technological and linguistic barriers to care, ensuring that every member of your community has a voice in their own treatment.
How We Deliver Top Telehealth Services
No Delays.
No Wondering.
Just Top Telehealth Interpretation.
You can stop asking questions like: Is that language covered? Is a translator available? We connect you with expert medical interpreters in 20 seconds, on average, with our cutting-edge technology, 24/7 support, and predictive staffing models that help ensure an interpreter will always be available in 300+ languages.
Quick, Easy Access
to Interpreters
Our secure platform is built for ease of use, giving clinicians fast, reliable access to medical interpreters to communicate with patients and customers exactly when needed, without navigating complex menus.
Translation You Can Trust
Eliminate the guesswork of language access for your diverse patients. We ensure dedicated professionals who understand healthcare terminology and cultural nuances, delivering accurate, real-time interpretation for every remote meeting.
Smarter Interpretation Management
InterpVault™ is your all-in-one interpretation command center. Track call volumes, monitor quality metrics, and receive automated compliance reports—all from a single, secure dashboard.
what our customers say
"Quality is much better than our previous provider. There is no background noise when interacting with the interpreters, they are all extremely professional. Having the ability to have a direct line set up has made the staff very happy as it helps connect the calls much faster than our previous provider. "
Regina lzmaylova
CFO, Mattapan Community Health Center
Interpretation Management System
InterpVault™
InterpVault™ simplifies medical interpretation management with real-time interpreter access, reporting tools, and hassle-free system integration—so you can focus on patient care, not logistics.
Real-time access to calls
Customizable reports for optimized interpretation reporting
Integrated with existing systems through API connections
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
Frequently Asked Questions About Telehealth Interpreting
InterpVault™ is our centralized interpretation management portal, giving organizations 24/7 access to interpreters. The platform supports instant interpreter access, API integration with existing systems, real-time call tracking, billing, reporting, and performance analytics—all in one streamlined system.
You can be fully onboarded and ready to use our telehealth interpretation services in as little as 24 hours. Once your account is active, the connection time is near-instant; our average speed to connect with a qualified medical interpreter is just 20 seconds, ensuring that patient care is never delayed by language barriers.
Our medical interpreters are qualified to support healthcare encounters and are trained in medical terminology, interpreter ethics, confidentiality, and accurate communication in clinical settings. We also work with interpreters who meet applicable client, regulatory, and industry requirements, including specialized healthcare experience where needed.
Yes. BIG Language Solutions offers Video Remote Interpretation (VRI) for healthcare, giving providers secure, real-time access to professional interpreters for patient encounters, telehealth visits, and situations where visual communication or ASL support is needed.
InterpVault™ is built for maximum flexibility and integrates seamlessly with major telehealth platforms and remote meeting software, including Zoom, Microsoft Teams, and Google Meet. Our system can also be integrated directly into your existing EHR/EMR clinical workflows via API, allowing providers to launch a VRI or OPI session without leaving their primary patient management screen.
Yes. BIG Language Solutions is fully HIPAA and HITRUST compliant. Our InterpVault™ platform is built using a security-first framework that uses end-to-end encryption, strict access controls, and data isolation to safeguard Protected Health Information (PHI). Every interpreter in our network is bound by mandatory NDAs and undergoes rigorous training in healthcare privacy standards to ensure your organization meets all CMS and federal security criteria.
Our services are specifically designed to help healthcare organizations support language access and accessibility obligations under the CMS Final Rule, ACA Section 1557, and ADA accessibility requirements. We maintain industry-leading certifications, including ISO standards for quality management and SOC 2 Type II for our secure technology platforms, helping organizations build audit-ready language access programs with strong quality, security, and compliance controls.
We provide on-demand access to professional interpreters in over 300 languages. This includes high-demand languages like Spanish, Mandarin, and Arabic, as well as low-resource and indigenous dialects. For video-based appointments, we provide specialized support for American Sign Language (ASL) and other visual languages to ensure full accessibility for Deaf and Hard of Hearing patients.
Our telehealth interpretation is used across the entire continuum of care, including:
- Clinical: Routine virtual check-ups, urgent care consultations, and mental health sessions.
- Administrative: Patient intake, insurance eligibility discussions, and pharmacy consultations.
- Critical Care: Facilitating informed consent, explaining complex diagnoses, and providing discharge instructions via remote video.
- Payor Support: CMS Call Center Monitoring Studies and member benefit reviews.
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See How BIG
Scales Your Telehealth Language Access
Ready to optimize your virtual care with seamless medical interpretation? From HIPAA-compliant VRI and OPI to full CMS and Section 1557 compliance, we’ve got your telehealth workflow covered.
Contact us today to see the difference BIG Language Solutions can make.
