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Healthcare & Medical Translation, Interpreting, and Language Services
Deliver equitable care with Big Language Solutions’ healthcare translation, interpreting, and language services to facilitate safe multilingual patient-doctor communication. We ensure HIPAA compliance, Section 1557 compliance, and EHR integration to improve patient outcomes and HCAHPS scores across 300+ languages for US providers.
Trusted Healthcare Language SERVICES
Helping Healthcare Organizations
Bridge Language Gaps
Big Language Solutions is a specialized healthcare language service provider. Our medically qualified linguists offer certified translation and 24/7 interpreting in 300+ languages to ensure patient safety and clinical accuracy.
Ensuring Meaningful Access and Compliance for Healthcare Payors
BIG Language Solutions ensures that plan materials, EOBs, and vital documents are accurately translated, making it easier for members to navigate their benefits. With LanguageExpress™, payors provide seamless native-language medical translation to improve Star Ratings and maintain full compliance with the CMS Final Rule and Section 1557 meaningful access standards.
EHR-Integrated Language Solutions for Hospitals and Health Systems
BIG helps hospitals and health systems connect patients, providers, and medically qualified interpreters directly within integrated workflows, in EHRs including Epic and Cerner. Our secure OPI, VRI, and translation solutions help reduce communication delays, support HIPAA compliance, streamline discharge conversations, and improve the patient experience.
With BIG, clinical teams can request and launch interpretation services from within existing patient chart or encounter workflows, helping ensure timely language support without disrupting established care processes.
Advancing Health Equity
and Addressing SDOH
in Community Health
Community health centers rely on BIG Language Solutions to eliminate language barriers as a critical Social Determinant of Health (SDOH). Our 24/7 on-demand medical interpretation ensures real-time support, while translated consent forms and accessible formats help providers deliver inclusive care that can reduce 30-day readmission rates by up to 35%.
OUR HEALTHCARE SERVICES
End-to-End Language Access Solutions for Healthcare
alternate formats and accessibility, we help organizations communicate effectively with every patient.
Healthcare
Translations Services
From patient intake to post-care instructions, we provide precise, compliant, human-proofed translations for critical clinical, medical, and healthcare documents. Available in 300+ languages, our expert linguists ensure clarity and accuracy in every interaction, improving patient outcomes and regulatory compliance.
- Patient intake forms & informed consent documents
- Medical records & discharge instructions
- Explanation of benefits (EOBs), appeals, & grievances
- Multilingual marketing materials for diverse patient populations
- Available in over 300 languages including French, Spanish, Chinese, Tagalog, Vietnamese, Arabic, and more
Telehealth
Interpretation Services
BIG ensures seamless communication in telehealth with expert Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. With InterpVault™, healthcare providers can access secure, on-demand medical interpreters 24/7, ensuring compliance and improving patient care.
- Over-the-phone interpretation (OPI)
- Video remote interpretation (VRI)
- InterpVault™ interpretation management system - our secure platform with real-time reporting and billing
- Medical-qualified interpreters
- 24/7/365 availability
- Extensive language coverage – 60+ languages for VRI and 300+ for OPI
LanguageExpress™ Medical Translations Online
If you need reliable online medical translations quickly and at scale, LanguageExpress™ is our software solution for medical translation, delivering high-volume, rapid-turnaround translations while maintaining accuracy, security, and compliance with healthcare regulations like the CMS Final Rule.
- Secure, compliant workflows – custom workflows and automation save time and costs while ensuring full compliance
- Direct-to-member fulfillment – from translation to printing and mailing, we handle it all
- Post-edited by qualified translators
- ADA compliant & alternate formats – large print, braille, and audio formats to meet accessibility regulations
- 300+ languages, dialects & formats available same day
Medical Translations in Alternate Formats
- Large print
- Braille
- Audio recording
- Subtitling
- American Sign Language (ASL)
- Section 508 and ADA compliance support
- All formats available direct-to-member, including composition, print and fulfillment
Language Access Support
Struggling to build a language access program that drives exceptional outcomes? We are here to help simplify the process with tech-powered, scalable solutions that adapt to your agency’s needs.
- Integrated workflows
- Cost-effective solutions
- High-volume translation and interpretation services
- One partner for all your language needs
Clinical Workflow Solutions
Smarter language solutions embedded into clinical workflows to improve care quality, coordination, and satisfaction while helping reduce medication errors and adverse drug events.
- Automation with oversight
- Certified quality and security - ISO 9001, ISO 17100, ISO 27001, SOC 2 Type II, HIPAA, and HITRUST
- Interoperability - APIs, SFTP, and EHR-friendly pathways
- Auditability
- Care collaboration solutions - Coordinate care handoffs and transitions with clear, language-appropriate materials
CMS Testing Readiness
BIG helps health plans strengthen CMS readiness with qualified interpreters, controlled workflows, audit-ready documentation, and targeted training that supports consistent performance in both live member calls and CMS evaluations.
- Structured, traceable call workflows
- Qualified interpreter assignment by language and specialty
- Real-time monitoring and documentation
- CMS-focused interpreter and staff training
- Continuous quality improvement support
Over-the-Phone Medical Interpretation Services
Our over-the-phone medical interpretation services give healthcare teams instant access to qualified interpreters, helping providers communicate clearly, protect patient privacy, and keep clinical conversations moving.
- Interpreters with healthcare, clinical, and medical experience to meet compliance requirements
- HIPAA and HITRUST compliant interpretation services to protect patient privacy
- Industry-leading average connection time of 20 seconds, to minimize delays
- Skills-matching ensures the most qualified interpreter is assigned based on patient and language needs
- InterpVault™ provides real-time access to usage data, billing, invoicing, and performance analytics
Video Remote Interpretation for Medical Appointments
High-quality real-time video interpretation for healthcare and medical settings, ensuring accurate patient-medic communication.
- High-quality video interpretation ensures clear and accurate interactions
- 24/7 on-demand availability
- HIPAA & HITRUST compliant
- Qualified and certified interpreters who understand complex medical terminology and patient needs
- Seamless integration through InterpVault™ for a smooth experience
- Accessible from tablets, smartphones, and desktop computers, ensuring flexibility in any setting.
A Smarter Way to Communicate
Healthcare Organizations Trust BIG Language Solutions
Expert linguists, healthcare-specific solutions, and cutting-edge technology, all designed to streamline translation and interpretation for administrative efficiency, improved patient/member outcomes, and regulatory compliance.
Reliable Healthcare Translations When You Need Them
Our healthcare-specific translation workflows, on-demand 24/7 interpretation, and automation tools ensure translations and interpretations are delivered on time, every time. With LanguageExpress™ for high-volume translation and InterpVault™ for seamless interpretation management, we help you keep pace with patient care.
Clarity, Compliance, & Confidence in Every Project
Accuracy isn’t optional in healthcare. Our expert linguists and qualified interpreters ensure every translation and interpretation meets CMS Final Rule, HIPAA, and HITRUST compliance standards. Whether it’s a medical document, an emergency medical call, or multilingual patient communication, our language access services connect you with the right language support.
Tailored Solutions That Adapt to Your Workflow & Systems
You shouldn’t have to force a one-size-fits-all solution. Whether you need LanguageExpress™ for rapid, high-volume translations or InterpVault™ for managing interpretation requests in real time, our solutions integrate with your workflow instead of making you adapt to ours.
Proven Results, Happy Clients
“You are a wonderful supplier, and we greatly value our relationship. There are always new demands from our own company or regulators that require us to seek new and innovative solutions. We'll continue to work with you to help us solve these challenges.”
Associate Director
Top 50 Healthcare Payor
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
FEATURED
Healthcare Industry Insights
Language Access for Healthcare Leaders
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Good communication is the foundation of effective medical diagnosis, treatment, and prevention. Yet providers are also under tremendous time pressure, and getting an interpreter or
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See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
Frequently Asked Questions about Healthcare Language Services
Medical interpretation refers to real-time oral and visual communication for telehealth or in-person appointments. Commonly, medical interpreter services are provided over-the-phone (OPI) or via video (VRI) during patient-provider encounters, including sign language.
Conversely, medical translation focuses on written content, providing translation services for medical documents like consent forms, discharge instructions, and clinical records. Both are critical healthcare language services required to ensure meaningful access in clinical settings.
BIG Language Solutions offers both services, allowing healthcare organizations to fulfill their language access requirements from one provider.
Yes. Any medical translation service provided by Big Language Solution for healthcare must align with the 2024 Section 1557 Final Rule, which prohibits discrimination and mandates free, timely language assistance. To remain compliant, interpreter services for healthcare must use qualified professionals rather than untrained bilingual staff or family members. Furthermore, for online medical translation involving clinical content, current regulations require that any AI-generated text be reviewed by a human expert to guarantee accuracy.
Our medical interpretation platforms are built to integrate with major Electronic Health Record (EHR) workflows via secure APIs. This enables providers to launch a medical interpreter service session in seconds directly from a patient’s digital chart. For written needs, we offer medical translation services online using our human-in-the-loop translation software for high-volume materials like Explanation of Benefits (EOB) and care summaries, ensuring rapid fulfillment that meets CMS and HIPAA security standards.
We provide 24/7/365 access to medically qualified interpreters across three primary modalities:
- Over-the-Phone Interpretation (OPI): Instant audio access with average connection times of 20 seconds or less.
- Video Remote Interpreting (VRI): High-definition video for visual cues and American Sign Language (ASL), accessible via tablets, smartphones, or workstations.
- On-Site Interpretation: Scheduled in-person support for sensitive clinical encounters or end-of-life care.
Our professional medical interpretation services cover over 300 languages, including ASL interpretation services for healthcare settings.