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End-to-End Language Access Solutions for Healthcare
BIG Language Solutions helps healthcare organizations streamline language access and accessible communications with solutions built around compliance, efficiency, and member support. From translations and interpretation to alternate formats and operational workflows, we help reduce complexity with one trusted partner.
Simplify Language Access and Member Communications
Healthcare Translations
We provide precise, compliant translations for critical clinical, medical, and healthcare documents. Available in 300+ languages, our expert linguists ensure clarity and accuracy in every interaction, improving patient outcomes and regulatory compliance.
- Explanation of benefits (EOBs), appeals, & grievances
- Multilingual marketing materials for diverse patient populations
- Available in over 300 languages including French, Spanish, Chinese, Tagalog, Vietnamese, Arabic, and more
- Custom, tech-enabled workflows for faster, cost-effective translations
Interpretation
BIG ensures seamless communication with expert Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. With InterpVault™, healthcare providers can access secure, on-demand interpreters 24/7, ensuring compliance and improving patient care and outcomes.
- Over-the-phone interpretation (OPI)
- Video remote interpretation (VRI)
- InterpVault™ interpretation management system - our secure platform
- Medical-qualified interpreters
- 24/7/365 availability
- Extensive language coverage – 60+ languages for VRI and 300+ for OPI
Alternate Formats
BIG provides support for Section 508 and ADA accessibility regulations including braille, large print, ASL, and audio solutions. You can provide full language and information accessibility for your patients and members and improve member satisfaction and patient outcomes.
- Large Print
- Braille
- Audio Recording
- Subtitling
- American Sign Language (ASL)
- Section 508 & ADA compliance support
- All formats available direct-to-member
Language Access Support
From compliance consulting to accessibility planning, we partner with healthcare organizations so they comply with language access regulations seamlessly and boost member and patient experience.
- Navigate CMS Final Rule, Section 1557, HIPAA, and ADA legislation requirements with ease
- From interpretation to translation to alternate formats, our customized language solutions support communication in diverse, multilingual patient populations
- HITRUST and HIPAA-compliant workflows ensure data security, accuracy, and seamless integration
LanguageExpress™
If you need reliable translations quickly and at scale, LanguageExpress™ delivers high-volume, rapid-turnaround translations while maintaining accuracy, security, and compliance with healthcare regulations like CMS Final Rule.
- Secure, compliant workflows – custom workflows and automation save time and costs while ensuring full compliance
- Direct-to-member fulfillment – from translation to printing and mailing, we handle it all
- ADA compliant & alternate formats – large print, braille, and audio formats to meet accessibility regulations
Intelligent Business Operations (IBO)
By leveraging automation, proprietary platforms, large language models (LLMs), and agentic AI, we help organizations cut costs, stay compliant, optimize resources, and future-proof their operations.
- Multilingual Contact Center Support
- HR & Staffing Solutions
- Healthcare Revenue Cycle Management (RCM)
- Data Processing & Compliance Monitoring
- Finance and Accounting Solutions
- Knowledge Process Outsourcing (KPO)
A quick overview of BIG’s healthcare language access services—from interpretation and translation to ADA-compliant alternate formats and 24/7 support in 300+ languages.
Everything you need to know about BIG’s LanguageExpress™ and LanguageNow™—from same-day critical communications to secure, real-time language support.
A snapshot of BIG’s quality approach, outlining the processes, standards, and safeguards that support accurate, compliant, and reliable translation at scale.
A look at BIG’s interpretation integrations, including Epic, Microsoft Teams, InterpVault™, and custom EHR workflows built to streamline language access and support compliance.
An overview of BIG’s interpretation offering, highlighting medically qualified interpreters, InterpVault™, system integrations, and operational benefits.
See how BIG Language Solutions helps health plans deliver language access at every member touchpoint, from first outreach through ongoing support and retention.
A practical look at what health plans need in place to support alternative format preferences, automate accessible notice delivery, and stay audit-ready under DHCS APL 25-016.
An introduction to BIG Language Solutions’ Real-Time AI Interpreter, combining AI-powered speech translation, natural voice output, and hybrid human handoff for faster multilingual communication.
FEATURED
Industry Insights
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See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.