Beyond the Web: Making Every Customer Touchpoint Accessible Under the EU Directive
As of June 28, 2025, the EU Accessibility Directive expanded digital accessibility requirements for financial institutions beyond websites to every customer touchpoint. Apps, ATMs, payment terminals, and multilingual communications must now be accessible, clear, and compliant. Learn what the directive covers, where risks arise, and how BIG Language Solutions helps ensure every interaction meets both regulatory and customer expectations.
Intelligent Business Operations
SERVICES > INTELLIGENT BUSINESS OPERATIONS Intelligent Business Operations At BIG Language Solutions, we blend human expertise with advanced technology to tackle the most complex language and business challenges. What began as a language-first approach has expanded into supporting mission-critical processes across industries. By leveraging automation, proprietary platforms, large language models (LLMs), and agentic AI, we […]
Plain Language Isn’t Optional: Meeting the EU’s B2-Level Standard for Consumer Communications
Since June 28, 2025, the EU Accessibility Directive has required all consumer-facing financial content to be written at a B2 level or lower on the CEFR scale. That means plain language is no longer just best practice, it is the law. For financial institutions, meeting this standard involves more than simplifying English text. It requires translating and localizing content so it is clear, compliant, and consistent across every language and channel. Learn what is at stake, where the risks lie, and how BIG Language Solutions helps bridge the gap between compliance and clarity.
Language Access Isn’t Optional. It’s a Health Equity Imperative for Open Enrollment
Clear communication is essential during open enrollment, especially for members with limited English proficiency. Learn how translation, interpretation, and accessible formats support equity, reduce risk, and ensure every member can make informed decisions about their care.
Slator 2025 Report Highlights Challenges for Language Services in Patent and Legal Industries
As a contributor to the Slator 2025 Legal Services and Language AI Report, Tim Moorcroft unpacks key findings on automation risk, hybrid workflows, and the evolving patent landscape. In this blog, he shares why expert human oversight remains critical in legal and IP translation, and how language service providers are adapting to support risk-averse industries in an AI-driven world.
Four ways to be ready for increasing language diversity in your community health clinic
America’s population is changing—and so are the languages we speak. In fact, according to a recent study from the Brookings Institute, Hispanics and other non-English-speaking groups will make up nearly half of the U.S. population by the year 2030. Take a walk through spaces in your local community, and you’re increasingly likely to hear fast-growing […]
The 5 Main Types of Interpretation Services and How They Are Shifting in an AI-Powered World
Explore the five main interpretations modes (consecutive, simultaneous, whisper, VRI, and OPI) and see where hybrid AI-human models boost speed, accuracy, and customer experience without sacrificing cultural nuance.
Healthcare Interpretation
Fast, Accurate Language Access for Better Patient Care Expert Telehealth Interpretation for Healthcare Organizations BIG Language Solutions delivers over-the-phone and video remote interpretation for telehealth, at scale, helping healthcare organizations connect clearly, quickly, and securely in over 300 languages. Started Today Why Healthcare Leaders Choose BIG for Interpretation Trusted by the Industry From hospitals and […]
Boost Your Customer Experience with Multilingual Support
As companies look into new ways to improve their customer experience, many have added multilingual support to serve more customers while creating brand loyalty. This is because a study from the Center for Immigration found that 67.3 million residents in the United States speak a language other than English in their homes. That is larger than the […]
What is Section 1557 Compliance?
Among the many layers of the Affordable Care Act (ACA) was the provision known as Section 1557. While companies generally strive to not be discriminatory in the access they offer to healthcare patients, this law offers clear guidance for companies to ensure that they always offer equal care to the people they serve, regardless of […]