How to Know When You Need to Switch OPI Vendors (and How We Make It Easy)
Effective communication shouldn’t be a struggle, especially in high-stakes settings like government, healthcare, and education. However, getting essential information on phone calls can be challenging for the many people who speak English as a second language. Ideally, the over-the-phone interpretation (OPI) experience should be smooth and efficient for your customers, just like calling in as […]
Improving Lives with Language Access: What Healthcare Payors and Providers Should Know About CMS Final Rule
If you are a payor, provider, or insurer in the Medicare Advantage network, you’re already under significant pressure to provide preferred language materials for your community members with Limited English Proficiency (LEP). Recent regulatory updates have intensified this pressure. As you may know, the Centers for Medicare & Medicaid Services (CMS) unveiled the 2024 Medicare Advantage (MA) […]
Striking the Perfect Quality-Price Balance With Outsourced Phone Interpretation: Tips for Language Provider Selection
Over-the-phone Interpretation (OPI) services are a great way to overcome language barriers and ensure that each customer, patient, and citizen has access to equivalent information no matter what language they speak. As a simple-to-access, convenient solution, Outsourced Phone Interpretation is helpful for day-to-day situations, quick consultations, and any other scenarios requiring immediate language service access […]
The Top 5 eLearning Platforms for Multi-language Content
Deciding on an eLearning platform for Multi-language Content can be challenging unless you know exactly what you are looking at. Whether you are looking for a simple, easy-to-use platform for designing microlearning modules, a high-end forum with sophisticated translation and optimization options, or a savvy platform with video recording and editing for creators for a […]
Globalization vs. Localization: What’s the Difference?
You’ve probably heard globalization and localization talked about alongside one another. You’ve probably even listened to these terms misused when discussing translation and other language services. But while these services may have similar and related functions for an international business, critical differences must be understood when creating content, especially website content, that serves global markets. […]
What is Court Interpreting?
Court interpreting basics Court interpretation is a service provided by a court-certified interpreter trained to interpret between English and one or more foreign languages. Interpreters work with several different individuals in the court system, communicating directly with the individual they’re working with and providing a necessary line of communication between them and other court representatives. […]
Electronic Product Information: How to Ensure Compliance with European Medicine Agency Guidelines
European Medicine Agency guidelines for electronic product information will soon apply to all medicines prescribed or dispensed in the European Union. This blog explains the fundamental principles and offers advice on managing document conversion and translation requirements. Conceived to improve patient access to up-to-date product information, the requirement for electronic product information (ePI) took another […]
BIG Named Fastest-Growing LSP
We are excited to announce that we have been recognized as the world’s fastest-growing Language Service Provider (LSP) by independent market research company CSA Research. Its latest report, LSPs, and Langtech Vendors with Fastest Growth: 2021 ranked the 20 language service vendors that grew the most from 2019 to 2020. BIG Language Solutions came in first with […]
Regulated Industries: Understanding Their Unique Language Challenges
Translating content can pose significant risks for companies operating in regulated industries such as law, financial services, healthcare, insurance, and manufacturing. Even a small translation error can bring serious consequences, ranging from health and safety issues for consumers to financial and reputational damage for businesses. Growing globalization and rising multilingualism in the U.S. necessitate the […]
Big Language Solutions Acquires USD 27.5m OPI Provider, Language Link
Big Language Solutions (BIG) has acquired Language Link, the latest in a series of deals that sees BIG executing on its buy-and-build strategy. It follows the acquisition of US healthcare specialist ISI in September 2020 and language service provider Protranslating in June 2019. Jeff Brink, CEO of BIG, said the deal closed on April 30, 2021. He told Slator, “We expect […]