AI, Automation, and the Future of Language Services: A Conversation with Dan Nelson
Global enterprises of all types have long struggled to provide language services quickly and accurately enough to those who need them, without overstretching tight budgets. Now, artificial intelligence is bringing smarter, more adaptable solutions for these problems within reach. But what does that actually look like in practice? Can AI reduce wait times for interpreters, […]
Reliable OPI for Non-Majority Languages
Most organizations have a plan in place for language assistance in widely spoken languages like Spanish. But what if someone with limited English proficiency (LEP) requests over-the-phone interpreting (OPI) in a language or dialect you’ve never heard of? Languages of lesser diffusion (LLDs) can be difficult to cover, and when no interpreter is available, communication […]
Top 8 Ways to Stretch Your Language Access Budget
With language access requirements and needs changing all the time and budgets getting even tighter, increasing spending on language access isn’t an option. However, spending smarter is—and we’re here to help you figure that out. Technology and a clear plan focused on top priorities can help you stretch your budget while maintaining quality and ensuring […]
How BIG Language Solutions is Redefining Translation Quality with AI-Enhanced MTPE and Custom Language Models
Some days it seems like Artificial Intelligence has already taken over the world. Ranging from driver-assistance to interactive virtual tour guides, just about every industry is adopting some form of AI in an effort to make things easier, faster, and more efficient. In the field of translation services, BIG Language Solutions understands that there is […]
How We Handle Massive Volumes of Customer Communications with LanguageExpress™
How do you translate thousands of documents quickly and accurately without breaking compliance rules and without drowning in detail and manual work? Companies in regulated industries, like healthcare payors, face this challenge daily. Payors, for instance, must provide members with clear, multilingual communications such as Explanation of Benefits (EOBs) and appeals letters, on tight deadlines […]
Why Your Healthcare Organization Needs a Language Services Partner for Language Access
1 in 5 Americans speak a language other than English at home—which means they may not understand critical healthcare conversations if those conversations are in English. How confident would you feel about a patient’s safety or the effectiveness of their care if they didn’t fully understand their diagnosis or treatment plan? Overcoming these communication barriers […]
How to Improve Customer Service, Outcomes, and Satisfaction with Language Access
Imagine struggling to understand the conversations that matter most: with your doctor, your attorney, or your child’s teacher. This is a daily reality for over 25 million Americans with Limited English Proficiency (LEP). When communication breaks down, it’s more than just frustrating—it can impact health, legal rights, education, and access to essential services. The stakes […]
Why Interpreter Ethical Guidelines Matter and How BIG Language Solutions Guarantees Compliance
Imagine a courtroom where a non-English-speaking defendant is on trial. If the interpreter is not neutral and inaccurately translates key witness testimonies—maybe due to personal bias or lack of precision—the defendant may misunderstand critical evidence presented against them. This miscommunication could lead to poor outcomes during the trial, such as giving an ill-advised testimony or […]
The Top 5 eLearning Platforms for Multi-language Content
Deciding on an eLearning platform for Multi-language Content can be challenging unless you know exactly what you are looking at. Whether you are looking for a simple, easy-to-use platform for designing microlearning modules, a high-end forum with sophisticated translation and optimization options, or a savvy platform with video recording and editing for creators for a […]
How Interpretation Improves Patient Experience in Healthcare
When patients and providers don’t speak the same language, the quality of care can suffer. Misunderstandings can delay diagnoses, confuse treatment plans, and lead to poor health outcomes. That’s where professional interpretation makes all the difference. Interpretation in healthcare isn’t just about translating words, it’s about building trust, reducing stress, and ensuring that every patient […]
