Language Access Services

Language access is a cornerstone of quality healthcare, but many organizations struggle to implement reliable, compliant, and efficient programs.

How BIG Language Solutions Can Help ​

At BIG Language Solutions, we make it easy for healthcare organizations to provide reliable, compliant, and cost-effective language support. With expertise in developing technology-led solutions for healthcare, we deliver everything you need to build, improve, and scale your language access program.

Over-the-Phone and Video Remote Interpretation (OPI and VRI)

Access professional interpreters 24/7/365 in over 300 languages, including American Sign Language (ASL). Our services ensure real-time, accurate communication for critical moments, whether in person, over the phone, or via video.

  • Connect to interpreters in 20 seconds.
  • Over 95% fill rate.
  • Seamless integration into your existing systems.

When accurate, rapid translations are essential, LanguageExpress™ delivers. Ensure your members receive critical communications in their preferred language—on time and within budget.

  • Same-day translations delivered in hours to meet urgent needs and tight deadlines.
  • Support for 300+ languages to cover your diverse member base.
  • Customized workflows and automation to streamline operations, saving your team time and money.
  • Accessible formats like braille, large print, and audio help you stay compliant and inclusive.
  • Standard healthcare document translation services can support non-urgent needs such as intake forms, post-procedure instructions, and patient education forms.

BIG Language Solutions optimizes your language access program with tech-enabled solutions that streamline workflows, improve quality, and scale with your needs.

Translation

  • Faster, cheaper, and quality maintained by human post editing
  • Automated PHI redaction and QA processes.

Interpretation

  • Smart call routing and scheduling systems for interpreters.
  • Tech-enabled continuous QA program.

Simplify the management of your language services by consolidating everything with a single trusted partner.

  • One point of contact for all your language needs.
  • Integrated workflows for interpretation, translation, alternate formats, and print and fulfilment.
  • Predictable costs and scalable services as your organization grows.

Why Choose BIG Language Solutions?

Experience and Expertise

With over four decades of experience in healthcare, we understand the unique challenges of your industry. Our linguists are trained in medical terminology and regulatory standards, delivering accuracy in every interaction.

Speed and Reliability

Our services are designed for healthcare’s fast-paced environment, providing quick access to interpreters and translations without sacrificing quality.

Tailored Solutions

We don’t believe in one-size-fits-all. By partnering with us, we’ll build a solution that’s customized to your needs and combines the benefits of technology and humans the solutions we build to ensure compliance, efficiency, and ultimately the satisfaction of your patients and members.

Compliance Confidence

Leveraging our industry experience, we help you navigate complex regulations with ease, reducing risks and giving you peace of mind.

BIG’s family of language service providers
collectively have memberships & certifications with:

Let’s Build Your Language Access Program Together 

Contact BIG Language Solutions today to learn how we can transform your language access program into a reliable, compliant, and scalable system.

How to Build a Better Language Access Program: A Guide for Healthcare Leaders

Our guide provides a clear roadmap to help healthcare leaders build and optimize language access programs that enhance care, ensure compliance, and improve operational outcomes.

What’s Inside the Guide:

  • An overview of the latest regulations: Understand the CMS and HHS 2024 Final Rules and what they mean for your organization.
  • Strategies to assess and improve your program: Identify gaps, implement scalable solutions, and drive better results.
  • The 10 key components of a mature language access program: From training to technology, learn what it takes to succeed.

 

Download the guide today to start transforming your language access program.

Trust BIG Language Solutions to Support your Language Access Program. Start Today.