AI, Automation, and the Future of Language Services: A Conversation with Dan Nelson
Global enterprises of all types have long struggled to provide language services quickly and accurately enough to those who need them, without overstretching tight budgets. Now, artificial intelligence is bringing smarter, more adaptable solutions for these problems within reach. But what does that actually look like in practice? Can AI reduce wait times for interpreters, […]
Reliable OPI for Non-Majority Languages
Most organizations have a plan in place for language assistance in widely spoken languages like Spanish. But what if someone with limited English proficiency (LEP) requests over-the-phone interpreting (OPI) in a language or dialect you’ve never heard of? Languages of lesser diffusion (LLDs) can be difficult to cover, and when no interpreter is available, communication […]
Top 8 Ways to Stretch Your Language Access Budget
With language access requirements and needs changing all the time and budgets getting even tighter, increasing spending on language access isn’t an option. However, spending smarter is—and we’re here to help you figure that out. Technology and a clear plan focused on top priorities can help you stretch your budget while maintaining quality and ensuring […]
How BIG Language Solutions is Redefining Translation Quality with AI-Enhanced MTPE and Custom Language Models
Some days it seems like Artificial Intelligence has already taken over the world. Ranging from driver-assistance to interactive virtual tour guides, just about every industry is adopting some form of AI in an effort to make things easier, faster, and more efficient. In the field of translation services, BIG Language Solutions understands that there is […]
How We Handle Massive Volumes of Customer Communications with LanguageExpress™
How do you translate thousands of documents quickly and accurately without breaking compliance rules and without drowning in detail and manual work? Companies in regulated industries, like healthcare payors, face this challenge daily. Payors, for instance, must provide members with clear, multilingual communications such as Explanation of Benefits (EOBs) and appeals letters, on tight deadlines […]
Quality Assurance for Over-the- Phone Interpretation Services
How You Can Trust Every Word Outstanding customer service leads to exceptional customer experience and high satisfaction scores. But how can you be sure your OPI vendor provides this each time one of your community members speaks to an interpreter representing your organization? You also want assurance that your vendor will provide you with attentive […]
How to Improve Customer Service, Outcomes, and Satisfaction with Language Access
Imagine struggling to understand the conversations that matter most: with your doctor, your attorney, or your child’s teacher. This is a daily reality for over 25 million Americans with Limited English Proficiency (LEP). When communication breaks down, it’s more than just frustrating—it can impact health, legal rights, education, and access to essential services. The stakes […]
Why Interpreter Ethical Guidelines Matter and How BIG Language Solutions Guarantees Compliance
Imagine a courtroom where a non-English-speaking defendant is on trial. If the interpreter is not neutral and inaccurately translates key witness testimonies—maybe due to personal bias or lack of precision—the defendant may misunderstand critical evidence presented against them. This miscommunication could lead to poor outcomes during the trial, such as giving an ill-advised testimony or […]
How to Know When You Need to Switch OPI Vendors (and How We Make It Easy)
Effective communication shouldn’t be a struggle, especially in high-stakes settings like government, healthcare, and education. However, getting essential information on phone calls can be challenging for the many people who speak English as a second language. Ideally, the over-the-phone interpretation (OPI) experience should be smooth and efficient for your customers, just like calling in as […]
Perfecting Global Communication Across Industries with Reliable Over-the-Phone Interpretation (OPI) Technology
In an increasingly multicultural society, language barriers can be an issue. A popular solution to this issue is Over-the-phone interpretation (OPI), a fast, convenient and cost-effective way to communicate with customers, members or clients who don’t speak the same language, especially in time-sensitive situations where visual cues aren’t necessary. OPI services are commonly employed to […]
