INDUSTRIES > FINANCIAL SERVICES & INSURANCE
Language Support for Financial Services and Insurance Organizations
Precise multilingual communication is key for financial services and insurance organizations. We offer secure, scalable business translation and interpretation services to improve customer experience, support growth, and meet regulatory needs. We are ISO 27001, 9001, 17100, and SOC 2 Type II compliant.
OUR EXPERTISE
Trusted by Top Financial Services
and Insurance Companies
customer support to multilingual websites and forms, we provide accuracy, speed, security, and compliance.
Financial Services
BIG Language Solutions helps investment, retail, corporate, and private banks, credit unions, mortgage lenders, asset management firms and financial institutions connect across languages with:
- Our LanguageExpress™ workflow tool for fast, high-volume translations plus contact center translation support for collections, customer service, fraud and billing
- Contact center interpretation support for collections, customer service, fraud, and billing
- Translation support for statements, audit and annual reports, prospectuses, and presentations
- Support for 300+ languages, including sign language, braille, large print, and other accessible formats
- Compliant with IFRS and GAAP standards
Insurance
Insurance companies need to support requests for multilingual content daily. We help them with:
- 24/7 contact center support with real-time interpreters in 300+ languages
- Scalable solutions for high-demand periods (e.g., claims surges after large-scale emergencies), through LanguageExpress™
- Accurate and compliant policy and claims document translation
- Translations for documentation related to solvency framework compliance
Language Access Support When Compliance Matters
We help financial institutions meet compliance needs for ADA, Pillar III, Code of Conduct frameworks and more:
- Certified translations for regulatory filings and customer-facing materials
- On-demand interpretation for customer service teams
- Alternate formats: large print, braille, audio, sign language, and subtitling
- IFRS and GAAP compliant translations
OUR SERVICES
Comprehensive Language Solutions for
Financial Services and Insurance Companies
customized for financial institutions, banks, insurers, and investment firms.
Over-the-Phone
Interpretation (OPI)
Fast, reliable OPI for banking, insurance, and financial services contact centers. Our professional interpreters support collections, customer support, fraud prevention, and claims processing, on-demand.
- 24/7/365 availability
- 95% fill rate
- 300+ languages & dialects
- Average connection time: 20 seconds
- 99.999% uptime
LanguageExpress™
For financial institutions handling multilingual customer communications, LanguageExpress™, our tech-enabled custom workflow, provides a fast, scalable solution.
- High-volume translations, not days
- API integration for frictionless workflows
- AI-powered translations plus human review where required
- Support for 300+ languages, dialects, and alternate formats
Alternate
Formats
We help our clients make sure that every customer receives communications in a format that fits their individual needs, and if Section 508 or European Accessibility Act compliance is required, we ensure that regulations are met.
- Large print
- Braille
- Audio recordings
- ASL interpretation
- Subtitling
Financial Document
Translation
High-quality, specialized financial translation services for listed companies and other organizations that need to translate regulatory filings and related financial documentation.
- Annual reports
- ESG disclosures
- Corporate governance materials
- Legal documentation
- M&A materials
- Contracts & agreements
FINANCIAL SERVICES & INSURANCE
Financial Services & Insurance Trust BIG Language Solutions
Our scalable, tech-enabled solutions provide end-to-end language support for quality communications, reduced costs, and enhanced efficiency. Our extensive industry expertise allows us to build solutions quickly and adapt to your evolving needs.
High-Quality Language Solutions
From fast onboarding to smooth integrations and 24/7 support, you can trust that we will deliver clear communication at every touchpoint. Our financial translation services allow you to be highly responsive to your customer’s needs: we can turn translations around within 24 hours and our on-demand OPI services mean no more waiting for multilingual support.
Meet All Your Language Needs with One Partner
We’re here when you need us, delivering consistently reliable language solutions for your multilingual customers. Our scalable interpretation offers 99.999% uptime, a 95% fill rate, and 20-second connect times with by-the-minute pricing. For financial translation, our in-house QA and DTP teams ensure quality across 300+ languages, backed by ISO 9001, 17100, and 27001, and SOC 2 Type II.
Smooth Tech that Drives Efficiency, Not Workarounds
Our proprietary technology simplifies translation and interpretation for financial institutions:
- InterpVault™ – Manage interpretation requests and get real-time visibility of billing, call logs, billing, and invoicing
- LanguageExpress™ – Our workflow tool that provides rapid, large-scale translations.
- API integration for optimized financial workflows.
"The quality is great, the service is commendable, and costs/timelines for deliverables appear highly competitive. Keep up the good work."
Compliance Specialist
Fortune 500 Banking Company
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
FEATURED
Industry Insights
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CONTACT US
See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
