We speak your customer’s language

By partnering with us, you can set your contact call center apart from others by providing a full complement of solutions in all the languages your customers speak. Our over-the-phone interpretation (OPI) solution is designed for contact call centers, and is a cost-effective and convenient way to better serve your non-English speaking callers. Expand your language support to over 300 languages. Empower your agents to handle multilingual calls 24/7. Connect to our professional interpreters in just seconds and receive the highest quality solutions available in the industry. We can help take your contact call center to the next level of excellence.

We partner with customer contact call centers by providing the highest quality interpretation solutions in the industry. Ideal for contact call centers of all sizes, we are scalable and cost-effective. Customized billing and reporting are always available through our secure client portal. We are compliant with the Healthcare Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), as well as ISO 9001:2015 certified.

Additionally, our translation solutions are designed to improve your efforts as well as reduce strain on your customer service agents by better supplying customers who speak languages other than English with pertinent information in their native languages. From Frequently Asked Questions (FAQs), guidelines, how-to’s, chatbot scripts, and customer communications of all types, we provide professional human-based translation in over 300 languages performed by native speaking linguists who possess subject matter expertise in your industry.

Speak with an expert about your​ Contact Centers needs today!

Travel & Hospitality
Where accuracy and timeliness are crucial for success
Meetings & Events
From planning to showtime, we have you covered
Market Research
Where communications are expertly and rapidly handled
Marketing & Public Relations
Where cultural nuances are essential to engagement
Media & Entertainment
Where your creative meets our cultural expertise
Consumer Products & Retail
Where cultural sensitivity and creativity converge

End-to-end capabilities

BIG Language Solutions expertly navigates the complex nature of language services for our customers so they can achieve global success. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects. Whatever your language requirements, BIG gets it right from the start while ensuring a seamless user experience. We connect your brand with a global audience, by crafting the right cultural fit for your brand’s voice — delivering your peace of mind solution, no matter your language needs.

3424 Peachtree Road NE
Suite 2060
Atlanta, GA 30326

+1 404.500.4251

[email protected]

Secure. Unified. Effective.

Our family of companies includes BIG IP, ISI Language Solutions, Protranslating, Language Link, and DWL, bringing over 150 years of combined expertise with offices in 26 locations worldwide. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects.

©️ 2021 BIG Language Solutions, Inc. All rights reserved.