SERVICES > INTELLIGENT PROCESS OUTSOURCING
Intelligent Process Outsourcing
SMARTER OUTSOURCING FOR BETTER BUSINESS OUTCOMES
High-Impact Solutions for
Operational Challenges
Complex processes often require strict regulatory alignment. We’ll work with you to understand your processes, compliance needs, and industry-specific requirements, taking a broad approach to identify inefficiencies and design custom solutions that take the pressure off your resources.
Multilingual Contact Center Support
Reach global and limited English proficiency (LEP) audiences with responsive, high-quality support tailored to your workflows.
- Secure, reliable support across back-office, chat, voice, and email channels in over 300 languages.
- Improves patient, member, employee, and
customer satisfaction. - Combines automation with expert-in-the-loop support to reduce wait times and enhance service.
HR & Staffing Solutions
Flexible, compliant support across the entire employee lifecycle: recruitment, onboarding, benefits administration, and offboarding.
- End-to-end management of employee documentation, background checks, and compliance requirements.
- Streamlined onboarding processes that reduce delays and maintain regulatory alignment.
- Scalable workflows that adapt to changing team
sizes and hiring needs.
Healthcare Revenue Cycle Management (RCM)
Strengthen financial performance with streamlined, compliant workflows tailored to healthcare operations.
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Support for medical billing, coding, claims submission, and denial management.
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Accelerated reimbursements and fewer accounts receivable (AR) days.
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Fewer errors, improved accuracy, and better visibility into financial performance.
Data Processing & Compliance Monitoring
Secure, scalable workflows to manage high volumes of sensitive data while meeting global compliance standards.
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Comprehensive processing of claims, records, translations, and other critical documents.
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Built-in controls to support ISO 9001 and 27001, HIPAA, HITRUST, and GDPR compliance.
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Reduced manual effort and improved accuracy through automation and audit-ready reporting.
Finance and Accounting Outsourcing
Accurate, compliant financial operations that reduce
risk and free up internal resources.
Full-service support for accounts payable and receivable, payroll, bookkeeping, reconciliations, and reporting.
Lower error rates and improved accuracy.
Standardized processes that ensure compliance and deliver consistent, predictable results.
Knowledge Process Outsourcing (KPO)
Expert analysis and reporting services that turn complex data into actionable insights.
Custom dashboards, reporting, and analytics to support smarter, faster decision-making.
Transform raw operational data into clear, actionable, business-critical intelligence.
Scalable support for ongoing performance monitoring and continuous improvement.
WHY CLIENTS COME TO US
Challenges We Solve Every Day
Many organizations come to us facing similar operational roadblocks that slow growth, increase risk, and strain internal teams. Here’s how we help them:
High Operational Costs
Complex workflows are streamlined to cut overhead, boost productivity, and protect margins, without sacrificing quality.
Talent Gaps Across Key Functions
From billing to bookkeeping to customer support, our skilled teams fill roles quickly and scale as needed.
Fragmented Workflows & Systems
eliminate inefficiencies, reduce errors,
and improve visibility.
Scaling Pressures
We design processes that support growth and change, helping you handle increased volume without added strain.
Compliance & Quality Risks
Our workflows are built with HIPAA, ISO, GDPR, and other global standards in mind, ensuring consistent alignment and reducing audit risk.
Turnaround Challenges
Missed deadlines and backlogs slow progress. We combine automation and expert support to accelerate delivery and keep work on track.
EXPERT TEAMS, ADVANCED TOOLS
Smarter Outsourcing, Powered by Technology
We combine skilled teams with automation and tech-enabled tools
to keep your operations efficient,
compliant, and scalable.
INTELLIGENT OPTIMIZATION
How Does Working With BIG Language Solutions Benefit You?
When you work with BIG, you get more than outsourcing. You get
smarter, tech-enabled operations that evolve over time.
Scalable Teams
Skilled teams that plug into your workflows fast, whether you need to scale up during peak periods or shift focus as priorities change. With the right mix of expertise
and flexibility, we help you stay productive without the cost or complexity of hiring in-house.
Certified Quality You Can Measure
The highest standards for security and compliance, including ISO 9001, ISO 17100, ISO 27001, SOC 2 Type II, and HIPAA. Our proven processes deliver consistent accuracy, faster turnaround times, and measurable ROI.
Long-Term Value, Proven Savings
We don’t just deliver short-term efficiency, we create sustainable cost advantages. By optimizing workflows and leveraging automation, our customers reduce operational spend by 50% or more, unlocking significant long-term value and freeing resources for growth.
Automation & Tech at Our Core
Our data scientists and statisticians work alongside expert business process consultants and your internal teams to rebuild workflows from the ground up. By embedding advanced analytics and automation into every step, we unlock smarter, faster, and more scalable operations that deliver measurable impact and a competitive edge.
Consistent Support Across Borders
business needs.
A Trusted Partner
business processes.
TRUSTED BY ENTERPRISE ORGANIZATIONS
“You are a wonderful supplier, and we greatly value our relationship. There are always new demands from our own company or regulators that require us to seek new and innovative solutions. We will continue to work with you to help us solve these challenges.”
Associate Director
Top 20 Healthcare Payor
Industries
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
CONTACT US
Outsourcing That Actually Makes Life Easier.
Whether it’s contact center support, staffing, revenue cycle management, or something else, we’ll help keep things simple, secure, and compliant.
Reach out today and find out how BIG’s Intelligent Process Outsourcing can save you time, cut costs, and give your team space to focus on what matters most.