SERVICES > INTELLIGENT HEALTHCARE OPERATIONS
Better Operations, Better Access, Better Results
Find the revenue you’re missing, fix the underlying problem, and build a more efficient revenue cycle, with lower cost and no quality trade-off. BIG pairs specialized revenue cycle and clinical expertise with scalable delivery from our global network, then layers technology around the work to automate as much as possible. As your volume grows, your costs don’t rise in lockstep the way they would with in-house headcount.
OUR EXPERTISE
One Partner for the Work Behind RCM
& Patient Access
Staffing gaps, a growing administrative load, and tighter payer scrutiny are putting pressure on every part of the patient journey. We don’t start by asking what you want to outsource. We start by asking how we can help: finding the workflow under the most pressure, putting a number on it, fixing it, and providing ongoing capacity where it makes sense.
More Efficient Operations
Take administrative work off clinicians and free up your teams to focus on what only they can do. Technology-enabled workflows and accountable delivery teams shorten cycle times and improve quality across finance and payroll operations and provider credentialing and onboarding, while real-time analytics show leaders where the gaps are and how performance is tracking.
Better Patient Access
Help patients reach the right care, complete their next steps, and understand what they owe. Our patient contact centers handle scheduling, referral support, and registration follow-up. Interpretation and translation in 300+ languages mean language is never what stands between a patient and care.
Stronger Financial Performance
Capture the revenue you’ve earned and collect it faster. Our revenue cycle management teams bring experienced coding and clinical expertise, structured quality review, and scalable A/R and denial operations to get documentation right up front, fix the causes of denials instead of just the denied claims, and move outstanding revenue to resolution.
OUR SOLUTIONS
End-to-End Workflow Solutions for Healthcare
BIG brings revenue cycle, patient access, and language services together in one delivery model, so you can improve the patient journey without managing multiple vendors. You’re not buying coders, CDI specialists, or A/R reps. You’re buying better financial performance with less operational burden.
Revenue Cycle Management (RCM)
Revenue leakage from preventable rework, coding gaps, and stalled claims often goes undetected until it shows up in a report. BIG’s revenue cycle teams streamline these workflows, helping you capture earned revenue and accelerate claims to payment.
- Revenue Integrity & Opportunity Assessment
- Coding & Coding Quality
- CDI & Pre-Bill Revenue Integrity
- RCM Operations & Recovery
Patient Access
The first patient interaction shapes the entire care experience. BIG’s patient access teams manage inbound communications at scale, giving your internal staff the capacity to focus on higher-value work.
- Contact Center Operations
- Patient Scheduling
- Referral & Appointment Follow-Up
- Patient Outreach
- Insurance Eligibility & Verification
- Multilingual Patient Support
Healthcare Interpretation
Timely access to language support is critical to clinical workflows. BIG’s medically qualified interpreters deliver on-demand phone and video interpretation, available 24/7/365.
- Over-the-phone interpretation (OPI)
- Video remote interpretation (VRI)
- Medical-qualified interpreters
- 24/7/365 availability
- Extensive language coverage – 60+ languages for VRI and 300+ for OPI
Healthcare Translation
Patient understanding of consent forms, instructions, and other critical documents supports better outcomes and compliance. BIG’s medically qualified linguists deliver accurate, human-reviewed translation at scale.
- Patient intake forms and informed consent documents
- Medical records and discharge instructions
- Available in over 300 languages
A Smarter Way to Work
Benefits of Partnering with BIG
People, process, and technology work together here. Specialists handle the work that needs clinical or coding judgment, standardized processes make performance repeatable, and technology takes on routine work, helps decide where people spend their time, and spots patterns. For health systems, that means more of the revenue you’ve earned, fewer avoidable denials, faster recovery, and a lower cost of getting paid.
No More Administrative Overload
Paperwork and back-office tasks pull clinicians and staff away from patients. We take on the work behind finance, payroll, and credentialing so your teams get time back, and we report on cycle times and quality so you can see the difference.
No More Barriers to Care
Long hold times and language gaps keep patients from the care they need. Our contact centers handle scheduling and referrals, and interpretation and translation in 300+ languages mean patients can understand and be understood at every step.
No More Missed Follow-Ups
Patients drop out between the referral and the appointment, or between registration and the visit. We follow up, confirm next steps, and help patients understand what they owe, so fewer slip through.
No More Revenue Leakage
Documentation gaps, coding errors, and aging accounts cost money you’ve already earned. We catch problems before claims go out, fix the causes of denials, and follow up on outstanding accounts, with progress shown in days in A/R and dollars recovered.
In Our Customers’ Words
“You are a wonderful supplier, and we greatly value our relationship. There are always new demands from our own company or regulators that require us to seek new and innovative solutions. We'll continue to work with you to help us solve these challenges.”
Associate Director
Top 50 Healthcare Payor
ACCREDITATIONS & ASSOCIATIONS
BIG's Professional
Certifications & Memberships
FEATURED
Industry Insights
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CONTACT US
See How BIG Can Work for Your Business
Ready to streamline the work behind patient access and revenue? From revenue cycle and patient access to interpretation and translation, BIG can take on the workflows creating the most friction for your teams.
Contact us today to see the difference BIG can make for your health system.