Insights
Insights Read our expert insights to understand industry trends shaping the future of translation, interpretation, and language solutions. Our valuable perspectives help businesses navigate communication in any language, with confidence. LATEST CONTENT SELECTION Industry Insights Explore by Interest Accessibility Alternate Formats Clinical Trials CMS Final Rule Compliance Contract Management Innovation Interpretation InterpVault Language Access Language […]
Quality Assurance for Over-the- Phone Interpretation Services
How You Can Trust Every Word Outstanding customer service leads to exceptional customer experience and high satisfaction scores. But how can you be sure your OPI vendor provides this each time one of your community members speaks to an interpreter representing your organization? You also want assurance that your vendor will provide you with attentive […]
Why Your Healthcare Organization Needs a Language Services Partner for Language Access
1 in 5 Americans speak a language other than English at home—which means they may not understand critical healthcare conversations if those conversations are in English. How confident would you feel about a patient’s safety or the effectiveness of their care if they didn’t fully understand their diagnosis or treatment plan? Overcoming these communication barriers […]
How to Improve Customer Service, Outcomes, and Satisfaction with Language Access
Imagine struggling to understand the conversations that matter most: with your doctor, your attorney, or your child’s teacher. This is a daily reality for over 25 million Americans with Limited English Proficiency (LEP). When communication breaks down, it’s more than just frustrating—it can impact health, legal rights, education, and access to essential services. The stakes […]
How to Know When You Need to Switch OPI Vendors (and How We Make It Easy)
Effective communication shouldn’t be a struggle, especially in high-stakes settings like government, healthcare, and education. However, getting essential information on phone calls can be challenging for the many people who speak English as a second language. Ideally, the over-the-phone interpretation (OPI) experience should be smooth and efficient for your customers, just like calling in as […]
Electronic Product Information: How to Ensure Compliance with European Medicine Agency Guidelines
European Medicine Agency guidelines for electronic product information will soon apply to all medicines prescribed or dispensed in the European Union. This blog explains the fundamental principles and offers advice on managing document conversion and translation requirements. Conceived to improve patient access to up-to-date product information, the requirement for electronic product information (ePI) took another […]
Privacy
BIG Language Solutions – April 30, 2024 Privacy SECTIONS Privacy Policy This Privacy Policy (“Privacy Policy”) is a legal agreement between you or an entity that you are representing (“you,” “your”) and Big Language Solutions, a Delaware corporation (”BIG Language,” “we,” “our” or “us”). This Privacy Policy governs your use of the products and services […]