Quality Assurance for Over-the- Phone Interpretation Services
How You Can Trust Every Word Outstanding customer service leads to exceptional customer experience and high satisfaction scores. But how can you be sure your OPI vendor provides this each time one of your community members speaks to an interpreter representing your organization? You also want assurance that your vendor will provide you with attentive […]
Perfecting Global Communication Across Industries with Reliable Over-the-Phone Interpretation (OPI) Technology
In an increasingly multicultural society, language barriers can be an issue. A popular solution to this issue is Over-the-phone interpretation (OPI), a fast, convenient and cost-effective way to communicate with customers, members or clients who don’t speak the same language, especially in time-sensitive situations where visual cues aren’t necessary. OPI services are commonly employed to […]
Striking the Perfect Quality-Price Balance With Outsourced Phone Interpretation: Tips for Language Provider Selection
Over-the-phone Interpretation (OPI) services are a great way to overcome language barriers and ensure that each customer, patient, and citizen has access to equivalent information no matter what language they speak. As a simple-to-access, convenient solution, Outsourced Phone Interpretation is helpful for day-to-day situations, quick consultations, and any other scenarios requiring immediate language service access […]
Raising the Bar: Why Standards of Practice Matter in Healthcare Interpretation
In a medical setting, clarity is not just helpful. It is essential. When lives and health outcomes are on the line, everyone deserves to be heard and understood in their own language. That is why professional healthcare interpreters follow a clearly defined set of Standards of Practice. These standards ensure every interaction meets the highest […]
Why Patent Translations Require More Than Just Words: A Legal Insider’s Perspective
When the cost of a translation error can be the loss of an entire patent, accuracy alone isn’t enough. At BIG IP, a BIG Language company, patent translations are backed by structured processes, subject-matter expertise, and legal review. In this exclusive Q&A, Director of Localization Jennifer Winfield shares how her team ensures every translation meets the rigorous standards of global patent offices. From real-world examples of what can go wrong to insights into the value of attorney review, this interview explores why protecting innovation requires more than just language skills.
Read the full interview to learn how BIG IP helps you Trust Every Word.
Four ways to be ready for increasing language diversity in your community health clinic
America’s population is changing—and so are the languages we speak. In fact, according to a recent study from the Brookings Institute, Hispanics and other non-English-speaking groups will make up nearly half of the U.S. population by the year 2030. Take a walk through spaces in your local community, and you’re increasingly likely to hear fast-growing […]
Boost Your Customer Experience with Multilingual Support
As companies look into new ways to improve their customer experience, many have added multilingual support to serve more customers while creating brand loyalty. This is because a study from the Center for Immigration found that 67.3 million residents in the United States speak a language other than English in their homes. That is larger than the […]
What is Section 1557 Compliance?
Among the many layers of the Affordable Care Act (ACA) was the provision known as Section 1557. While companies generally strive to not be discriminatory in the access they offer to healthcare patients, this law offers clear guidance for companies to ensure that they always offer equal care to the people they serve, regardless of […]
BIG Language Solutions Continues as the Official Translation Partner of The American Chamber of Commerce in Spain
ATLANTA, May 22, 2025 – BIG Language Solutions, a premier global language service provider, is proud to announce the continuation of its partnership with The American Chamber of Commerce in Spain (AmChamSpain). As the official translation partner, BIG remains committed to supporting AmChamSpain, and its members, with expert language solutions tailored to their unique business […]
How to Prepare for the EU Accessibility Act: A Guide for Finance
With the EU Accessibility Directive taking effect in June 2025, financial institutions face new pressure to ensure their digital content is translated and truly accessible. From plain-language standards to alternative formats like braille and subtitles, we break down what accessible translations really look like and what it takes to meet the directive across every language you serve.
