When the stakes are high, translation is more than a service. It becomes a safeguard. Whether you are launching products in new markets, managing sensitive legal filings, or navigating complex healthcare regulations, you need a partner who treats accuracy as a requirement. At BIG Language Solutions, our entire approach is built on one promise: translation quality you can trust.
Built for Quality from the Ground Up
Translation is a complex process, but it should never feel uncertain. At BIG, our commitment to quality spans every project, every industry, and every language. Our global operations follow internationally recognized ISO certifications. These ensure that what we deliver is not only fluent but also verifiably correct.
ISO 17100 certifies that our translators, editors, and project managers meet strict professional qualifications. ISO 9001 ensures that we continuously improve our systems and maintain consistent, structured quality across all services.
These certifications are more than formalities. They are the foundation of how we embed quality into every aspect of our work.
A Process You Can Trust, Every Time
Each translation project at BIG follows a consistent, ISO-aligned process designed to ensure accuracy, consistency, and compliance from start to finish.
- Assessment
We begin by reviewing the source content and confirming the project requirements. This ensures clarity around scope, terminology, formatting, and regulatory needs. - Team Assignment
A qualified team is selected based on the subject matter and language pair. This includes experienced translators, editors, and subject matter experts as needed. - Translation
The content is translated by a professional linguist with proven expertise in the subject area and target language. - Revision
A second, equally qualified linguist reviews and revises the translation to ensure clarity, accuracy, and alignment with the source. - Collaborative Approval
The translator and editor align on final changes to ensure consistency and a unified voice across the full document. - Automated QA
Our translation management system (TMS) is customized to flag potential issues, and the content is pushed through an automated review.
- Final Quality Check
Our dedicated QA team conducts a comprehensive review to verify formatting, terminology, and compliance with all project requirements. - Delivery and Archiving
Once approved, the final files are securely delivered and archived according to client preferences and industry best practices.
Back translations, often used in clinical and regulatory settings, follow the same structured process with slight adjustments, such as excluding computer-assisted translation tools to preserve the purity of the retranslated content.
Independent QA, Real Accountability
At BIG, quality control is never an afterthought. It is an independent function led by our dedicated in-house Quality Assurance team that’s independent of our translation team. Instead, they focus on enforcing quality at scale through workflow audits, glossary development, reviewer oversight, and compliance checks.
Each project is scored for grammar, clarity, terminology, and fidelity to the source content. These scores feed into our vendor scorecards and performance tracking to ensure consistent, high-quality work from every linguist.
Compliance Is Built Into Our DNA
Our internal Compliance Management System supports all production processes and aligns with ISO requirements. It tracks key quality indicators such as on-time delivery, translator performance, and client satisfaction. These metrics are reviewed frequently to identify opportunities for improvement across tools, workflows, and training.
If machine translation (MT) is requested, we only use domain-trained engines. All MT content goes through a strict post-editing process that includes human review, editing by a second expert, and a final QA check.
Continuous Improvement, Driven by Feedback
We value transparency and use client feedback to improve our services. Each year, we conduct customer satisfaction surveys and track Net Promoter Scores. Insights from this feedback are incorporated into our service delivery and shared with clients during regular reviews. The result is a continuous improvement loop grounded in what matters most to our customers.
Why It Matters
In regulated environments and high-stakes industries, translation errors can have serious consequences. Delayed approvals, legal liabilities, and reputational damage can all stem from preventable issues. BIG’s quality-focused model is designed to eliminate those risks and give you complete peace of mind.
Let’s Talk Quality
If you’re ready for a language partner that makes accuracy a priority, we’re ready to help. With a global network, certified processes, and a team that is always improving, BIG delivers translation you can trust every time and in every language.
