INDUSTRIES > healthcare
Accurate, Compliant, & Culturally Appropriate Language Access
Trusted Healthcare Language SERVICES
Helping Healthcare Organizations
Bridge Language Gaps
ensuring clear communication and full compliance with CMS Final Rule and other regulations.
Helping Members Navigate Healthcare Confidently
with Payors
BIG Language Solutions ensures that plan materials, EOBs, and critical communications are accurately translated, making it easier for members to understand their benefits. With LanguageExpress™, payors can provide seamless native-language translation support, improve STAR Ratings, and stay fully compliant with CMS Final Rule, as well as HIPAA and HITRUST regulations.
Empowering Hospitals,
Clinics & Providers to
Deliver Better Care
Clear communication leads to better outcomes. BIG Language Solutions connects providers with trained medical interpreters and expert healthcare translators to ensure patients receive the care they need, in the language they understand. With secure, compliant translation solutions, providers save time, reduce misunderstandings, and improve patient trust.
Removing Language Barriers for Inclusive Healthcare in Community Health Setttings
Community health centers rely on BIG to eliminate language barriers and streamline communication with diverse patient populations. Our 24/7 on demand over-the-phone medical interpretation services ensure patients receive real-time support, while translated discharge instructions, consent forms, and accessible formats help providers deliver inclusive, high-quality care.
OUR HEALTHCARE SERVICES
End-to-End Language Access Solutions for Healthcare
alternate formats and accessibility, we help organizations communicate effectively with every patient.
Healthcare
Translations
From patient intake to post-care instructions, we provide precise, compliant translations for critical clinical, medical and healthcare documents. Available in 300+ languages, our expert linguists ensure clarity and accuracy in every interaction, improving patient outcomes and regulatory compliance.
- Patient intake forms & informed consent documents
- Medical records & discharge instructions
- Explanation of benefits (EOBs), appeals, & grievances
- Multilingual marketing materials for diverse patient populations
- Available in over 300 languages including French, Spanish, Chinese, Tagalog, Vietnamese, Arabic, and more
Telehealth
Interpretation
BIG ensures seamless communication in telehealth with expert Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. With InterpVault™, healthcare providers can access secure, on-demand interpreters 24/7, ensuring compliance and improving patient care.
- Over-the-phone interpretation (OPI)
- Video remote interpretation (VRI)
- InterpVault™ interpretation management system - our secure platform with real-time reporting and billing
- Medical-qualified interpreters
- 24/7/365 availability
- Extensive language coverage – 60+ languages for VRI and 300+ for OPI
LanguageExpress™
If you need reliable translations quickly and at scale, LanguageExpress™ delivers high-volume, rapid-turnaround translations while maintaining accuracy, security, and compliance with healthcare regulations like CMS Final Rule.
- Secure, compliant workflows – custom workflows and automation save time and costs while ensuring full compliance
- Direct-to-member fulfillment – from translation to printing and mailing, we handle it all
- ADA compliant & alternate formats – large print, braille, and audio formats to meet accessibility regulations
- 300+ languages, dialects & formats available same day
Alternate
Formats
- Large print
- Braille
- Audio recording
- Subtitling
- American Sign Language (ASL)
- Section 508 and ADA compliance support
- All formats available direct-to-member, including composition, print and fulfillment
Language Access
Support
From compliance consulting to accessibility planning, we partner with healthcare organizations so they comply with language access regulations seamlessly and boost member and patient experience.
- Navigate CMS Final Rule, Section 1557, HIPAA, and ADA legislation requirements with ease
- From interpretation to translation to alternate formats, our customized language solutions support communication in diverse, multilingual patient populations
- HITRUST and HIPAA-compliant workflows ensure data security, accuracy, and seamless integration
Over-the-Phone Interpretation
Instant access to professional medical interpreters over the phone, ensuring fast, compliant communication.
- Interpreters with healthcare, clinical, and medical experience to meet compliance requirements
- HIPAA and HITRUST compliant interpretation services to protect patient privacy
- Industry-leading average connection time of 20 seconds, to minimize delays
- Skills-matching ensures the most qualified interpreter is assigned based on patient and language needs
- InterpVault™ provides real-time access to usage data, billing, invoicing, and performance analytics
Video Remote Interpretation
High-quality real-time video interpretation for healthcare and medical settings, ensuring accurate patient-medic communication.
- High-quality video interpretation ensures clear and accurate interactions
- 24/7 on-demand availability
- HIPAA & HITRUST compliant
- Qualified and certified interpreters who understand complex medical terminology, and patient needs
- Seamless integration through InterpVault™ for a smooth experience
- Accessible from tablets, smartphones, and desktop computers, ensuring flexibility in any setting.
A Smarter Way to Communicate
Healthcare Organizations Trust BIG
Expert linguists, healthcare-specific solutions, and cutting-edge technology, all designed to streamline translation and interpretation while saving you time, money, and stress.
Reliable Healthcare Translations When You Need Them
Tired of delays? We get it. Our healthcare-specific translation workflows, on-demand 24/7 interpretation, and automation tools ensure translations and interpretations are delivered on time, every time. With LanguageExpress™ for high-volume translation and InterpVault™ for seamless interpretation management, we help you keep pace with patient care.
Clarity, Compliance, & Confidence in Every Project
Accuracy isn’t optional in healthcare. Our expert linguists and qualified interpreters ensure every translation and interpretation meets CMS Final Rule, HIPAA, and HITRUST compliance standards. Whether it’s a medical document, an emergency medical call, or multilingual patient communication, our language access services connect you with the right language support.
Tailored Solutions That Adapt to Your Workflow & Systems
You shouldn’t have to force a one-size-fits-all solution. Whether you need LanguageExpress™ for rapid, high-volume translations or InterpVault™ for managing interpretation requests in real time, our solutions integrate with your workflow instead of making you adapt to ours.
Proven Results, Happy Clients
“You are a wonderful supplier, and we greatly value our relationship. There are always new demands from our own company or regulators that require us to seek new and innovative solutions. We'll continue to work with you to help us solve these challenges.”
Associate Director
Top 50 Healthcare Payor
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
FEATURED
Industry Insights
Language Access for Healthcare Leaders
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CONTACT US
See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
