INDUSTRIES > GOVERNMENT
Expert Government Language Access Services
Trusted by Government Services to Provide
Quick, Cost-Effective Communication
supplier and state-contracted vendor, we help agencies serve the public, streamline language access, and stay compliant.
Government Departments
& Agencies
We build customized language services programs for government departments and agencies that:
- Increase Efficiency – Access interpreters in seconds and handle multilingual inquiries effectively.
- Improve Outcomes – Communicate with LEP community members in their language, so they can access available services.
- Uphold Standards – Meet language access needs with on-demand interpretation and official document translation.
- Support Public Service Teams – From emergency calls to everyday inquiries, we help agencies communicate with limited English proficient (LEP) communities.
Education & Schools
In education, overcoming language gaps creates an inclusive space where students can learn, grow, and thrive. BIG Language Solutions’ interpreters in the education sector have helped schools nationwide:
- Strengthen parent engagement with access to translation and interpretation services that support multilingual communications.
- Provide equitable support, as sometimes required by law.
- Simplify communication for IEPs, conferences, events, and emergencies.
- Improve outcomes in student achievement.
Emergency Services & 911
When every second counts, language should never be an obstacle. Our translation and interpretation solutions help emergency services:
- Enhance Response Times – Get connected to a qualified interpreter in seconds, ensuring fast and clear communication.
- Support First Responders – Remove language barriers for 911 operators, police, firefighters, and medical teams.
- Stay Calm in a Crisis – No matter the scenario, our interpreters are reliable, trusted partners with experience in high-stakes situations
OUR SERVICES
End-to-End Language Access Services
for Government Agencies
From document translation to on-demand interpretation, we provide secure, specialized
government language solutions that support agencies at every level.
Document
Translation
State-contracted and a NASPO ValuePoint supplier, BIG provides translation support at all levels of government for:
- Public service announcements
- Community outreach materials
- Legal documents/contracts
- Forms, websites, signage
- Available in 300+ languages, including Spanish, Chinese, Tagalog, Vietnamese French and Arabic
Over-the-Phone Interpretation (OPI)
Fast, reliable interpretation for 911, public services, correctional facilities, education, schools, and health departments.
- Available 24/7/365 via InterpVault™
- 95% fill rate
- 300+ languages and dialects
- Assessed on social services and government terminology
- 20-seconds average connect time
- 99.999% uptime
Video Remote Interpretation (VRI)
For critical conversations that require face-to-face interaction, our secure video interpretation platform connects your team to a live interpreter in seconds.
- Top 20 languages, on-demand, with 60+, including ASL available for scheduling
- 24/7/365 availability
- Secure, compliant platform via InterpVault™, our proprietary Interpretation Management System
Alternate Formats & Section 508
We provide language access support and create accessible materials for deaf and hard of hearing, blind and partially sighted, and speech-impaired community members.
- Large print materials
- Braille translations
- Audio recordings
- ASL interpretation
- Subtitling for government videos
- Section 508 support
Language Access Support
Struggling to build a language access program that drives exceptional outcomes? We are here to help simplify the process with tech-powered, scalable solutions that adapt to your agency’s needs.
- Integrated workflows
- Cost-effective solutions
- High-volume translation and interpretation services
- One partner for all your language needs
WORK WITH US
Benefits of Partnering with BIG Language Solutions
No More Waiting for a Solution
We work with government agencies daily, so we know what you need and can get you up and running quickly. Our fast onboarding process and 30+ years of experience mean you get effective language solutions in place without delays.
No More Wondering about Quality
We maintain high quality with our continuous 10-point quality assurance process. BIG offers consistency and accuracy through:
- 300+ languages
- ISO 9001, 17100, 27001
- 10-point quality framework for translation and interpretation
No More Ineffective Workflows
We build custom, tech-enabled language solutions that integrate with what you’ve already got in place. Additionally, we have our own tools:
- InterpVault™ – Real-time interpretation management system
- LanguageVault™ – Secure, all-in-one translation management portal
- API integration for both to streamline workflows
“BIG Language Solutions continues to provide outstanding customer service for our school district, immediate responses and resolution when necessary, and a consistent commitment to collaboration for the provision of meaningful services to connect schools and communities. ”
Jennifer Love
Language Access & Engagement,
Prince George’s County Public Schools
ACCREDITATIONS & ASSOCIATIONS
BIG Language Solutions’ Professional
Certifications & Memberships
FEATURED
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See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
