SERVICES > INTERPRETATION > CONTACT CENTER OUTSOURCING
Contact Center Outsourcing
Running a contact center means handling inquiries from all over the world, in countless languages. With BIG Language Solutions, you can support every customer with confidence.
Our expert contact center interpreters integrate directly into your workflow, helping you improve efficiency, reduce response times, and deliver an exceptional customer experience — every time.
Interpretation Solutions for Contact Centers
Multilingual Support, Faster Resolutions,
Better Customer Experience
customers in 300+ languages, improve communication, and provide top-quality support.
Power your contact center with InterpVault™, our all-in-one interpretation platform
InterpVault™, our secure interpretation management system, allows you to easily deliver customer support in multiple languages. Instantly connect to interpreters, access real-time reporting, and streamline language support — all within your existing workflows, improving customer satisfaction every step of the way.
OPI in 300+ languages, plus VRI
for ASL and 60+ languages
We help you communicate effectively with every customer who calls your high-volume call center, no matter their language. With skilled, industry-experienced interpreters, we provide multilingual support for customer service, billing, and tech support, ensuring every interaction is clear, accurate, and efficient.
Fast Connections, 24/7 Support, 99.999% Uptime
Get the support you need in seconds — no delays, no disruptions. With a 20-second average connect time, 3-second IVR call routing, 24/7/365 availability and 99.999% uptime, your contact center can assist every caller quickly, reducing wait times and keeping your team focused on delivering great service.
Secure, Compliant, and Seamlessly Connected
Your data stays protected at every step — from call initiation to QA to final invoice — with HITRUST, ISO 27001, PCI, SOC 2 Type II certifications, and full GDPR compliance.
Helping Contact Centers Connect Globally
Get exceptional support and expertise with our on-demand interpretation services. Connect with professional
interpreters anytime, anywhere, and make sure every customer interaction exceeds expectations.
Contact Center Outsourcing for Every Industry
Optimized Contact Center Outsourcing
for Multilingual Communication
understand your field and guarantee accurate, industry-specific communication on every call.
Insurance
From property & casualty claims to policyholder support, our expert interpreters bring accurate, compliant communication for insurance providers and adjusters.
Financial Services
We help financial institutions with billing inquiries, customer service, and multilingual CX strategies, providing indispensable communication clarity in each interaction.
Enterprise
For large-scale customer support operations, our flexible contact center interpretation solutions provide dependable, high-quality communication at high volumes.
How We Deliver Seamless Interpretation
Our Approach to Service
Full Interpretation Support for Contact Centers
Help your contact center handle calls faster and more effectively. With a 95% fill rate, 300+ languages, and skill-based interpreter routing, you can provide quick, flawless support for every customer.
Exceptional Solutions
Consistent, high-quality communication means no distractions, no missed details, and no background noise — just expert interpreters, ready in seconds. 3-sec IVR, 20-sec connections, and 99.999% uptime keep you running.
Tech Integration for Optimal Performance
Our InterpVault™ platform helps optimize your contact center with automated reporting, tech-enabled QA, and dependable integration into your operations. Gain custom analytics, detailed insights, and secure billing access — all in one powerful platform.
WHAT OUR CUSTOMERS THINK
"Quality is much better than our previous provider. There is no background noise when interacting with the interpreters, they are all extremely professional. Having the ability to have a direct line set up has made the staff very happy as it helps connect the calls much faster than our previous provider."
Regina Izmaylova
CFO, Mattapan Community Health Center
Interpretation Management System
InterpVault™
InterpVault™ simplifies multilingual support for contact centers, offering fast interpreter access, detailed reporting, and easy workflow integration, helping agents resolve calls faster and improve service quality.
Real-time access to interpreters
Customizable reports for optimized interpretation reporting
Integrate with existing systems through API connections
accrediations and associations
BIG Language Solutions' Professional
Certifications & Memberships
FEATURED
Industry Insights
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In an increasingly multicultural society, language barriers can be an issue. A popular solution to this issue is Over-the-phone interpretation (OPI), a fast, convenient and
Striking the Perfect Quality-Price Balance With Outsourced Phone Interpretation: Tips for Language Provider Selection
Over-the-phone Interpretation (OPI) services are a great way to overcome language barriers and ensure that each customer, patient, and citizen has access to equivalent information
CONTACT US
See how BIG can work for your business
Need expert language access solutions for your business?
From translation and interpretation to alternate formats and global compliance, we’ve got you covered.
Contact us today to see the difference BIG Language Solutions can make.
