How We Handle Massive Volumes of Customer Communications with LanguageExpress™
How do you translate thousands of documents quickly and accurately without breaking compliance rules and without drowning in detail and manual work? Companies in regulated industries, like healthcare payors, face this challenge daily. Payors, for instance, must provide members with clear, multilingual communications such as Explanation of Benefits (EOBs) and appeals letters, on tight deadlines […]
Quality Assurance for Over-the- Phone Interpretation Services
How You Can Trust Every Word Outstanding customer service leads to exceptional customer experience and high satisfaction scores. But how can you be sure your OPI vendor provides this each time one of your community members speaks to an interpreter representing your organization? You also want assurance that your vendor will provide you with attentive […]
How to Choose High-Quality Interpreters for Community Health Settings
There are 3 foundational reasons why providing non-native English speakers with interpretation support is so critical in community health: To meet these goals, easy access to a large pool of skilled interpreters to help convey medical information is a must. Language skills are only part of the picture. Interpreters working in healthcare need specialized training, […]
Why Your Healthcare Organization Needs a Language Services Partner for Language Access
1 in 5 Americans speak a language other than English at home—which means they may not understand critical healthcare conversations if those conversations are in English. How confident would you feel about a patient’s safety or the effectiveness of their care if they didn’t fully understand their diagnosis or treatment plan? Overcoming these communication barriers […]
How to Improve Customer Service, Outcomes, and Satisfaction with Language Access
Imagine struggling to understand the conversations that matter most: with your doctor, your attorney, or your child’s teacher. This is a daily reality for over 25 million Americans with Limited English Proficiency (LEP). When communication breaks down, it’s more than just frustrating—it can impact health, legal rights, education, and access to essential services. The stakes […]
5 Reasons Why Google Translate is a Terrible Solution for Doctors
Good communication is the foundation of effective medical diagnosis, treatment, and prevention. Yet providers are also under tremendous time pressure, and getting an interpreter or requesting a translation adds an extra step. At first glance, Google Translate seems like a tempting solution. Real-time translation into hundreds of languages for free at the press of a […]
Why Interpreter Ethical Guidelines Matter and How BIG Language Solutions Guarantees Compliance
Imagine a courtroom where a non-English-speaking defendant is on trial. If the interpreter is not neutral and inaccurately translates key witness testimonies—maybe due to personal bias or lack of precision—the defendant may misunderstand critical evidence presented against them. This miscommunication could lead to poor outcomes during the trial, such as giving an ill-advised testimony or […]
How to Know When You Need to Switch OPI Vendors (and How We Make It Easy)
Effective communication shouldn’t be a struggle, especially in high-stakes settings like government, healthcare, and education. However, getting essential information on phone calls can be challenging for the many people who speak English as a second language. Ideally, the over-the-phone interpretation (OPI) experience should be smooth and efficient for your customers, just like calling in as […]
Improving Lives with Language Access: What Healthcare Payors and Providers Should Know About CMS Final Rule
If you are a payor, provider, or insurer in the Medicare Advantage network, you’re already under significant pressure to provide preferred language materials for your community members with Limited English Proficiency (LEP). Recent regulatory updates have intensified this pressure. As you may know, the Centers for Medicare & Medicaid Services (CMS) unveiled the 2024 Medicare Advantage (MA) […]
Perfecting Global Communication Across Industries with Reliable Over-the-Phone Interpretation (OPI) Technology
In an increasingly multicultural society, language barriers can be an issue. A popular solution to this issue is Over-the-phone interpretation (OPI), a fast, convenient and cost-effective way to communicate with customers, members or clients who don’t speak the same language, especially in time-sensitive situations where visual cues aren’t necessary. OPI services are commonly employed to […]
