Over-the-phone interpreting (OPI) provides easy and cost-effective access to on-demand interpreting services. But with so many solutions on the market, which vendor should you choose? Here are four key reasons to partner with BIG Language Solutions.
1. Greater Access to Resources
The right language service provider (LSP) will help you communicate effectively with your customers in their native language through expert interpretation, plus complementary language services such as translation and localization. Even if you only need OPI services today, selecting a vendor that provides a related range of services and languages will also help you prepare for your future needs.
The size of the company is vital. Pick a vendor that you can trust to provide a quality service that is consistent, reliable, and fast every time by asking them the size of their team and how they schedule their interpreters to cover the relevant languages 24/7/365.
You may be surprised by what they reply. Many interpretation companies do not have a single interpreter on staff but instead sub-contract interpretation to different vendors worldwide.
–> BIG Language Solutions provides high-quality, consecutive OPI in more than 300 languages and dialects via our 24/7 state-of-the-art call center. We contract directly with our team of interpreters and a dedicated department for scheduling, forecasting, and overseeing interpreter availability so our customers can always get the support they need.
BIG can provide access to an unrivaled range of specialist translation, transcreation, and localization services, including for websites and multimedia. As a result, the service you receive from us is always consistent, reliable, and cost-effective—and provided through a single point of contact.
2. A Larger Talent Pool
The size and resources of your chosen vendor are equally critical when guaranteeing access to language professionals with experience in your specific industry. From project managers to quality control professionals and interpreting teams, industry-specific expertise is vital to delivering high-quality and reliable interpretation services.
Do not assume your LSP has a sizable enough team to manage conversations specific to your industry, especially if you rely on them to interpret specialized content, such as medical and healthcare. Instead, ask them how many minutes per month of call volume they handle for your specific industry and how many companies in your sector they support. Your chosen vendor should handle at least 500,000 minutes a month and support at least 500 business customers, many of which should be in a similar industry as you. Otherwise, they are unlikely to have interpreters with the right experience for your needs.
–> Whatever your industry or subject matter, you can trust BIG to get it right the first time. Our global network of highly trained interpreters, project managers, subject matter experts, and quality control professionals provides interpretation services in 300+ languages and dialects to clients in a wide range of regulated and non-regulated industries, from government, legal, and healthcare to travel, media, and hospitality.
Our language specialists are all highly skilled to work in their respective industries. Our stringent vetting and testing process, quality control measures, and commitment to customer service mean you always receive prompt access to top-tier interpreters who are knowledgeable and proficient in your industry and subject matter.
3. A Better ‘Connect’ Experience
Some companies wait for incoming calls and then contact interpreters, hoping they will be available. This leads to long wait times and a bad user experience. To avoid this, you should ensure the language company you work with has a workforce management team and software to track and forecast demand.
Ask what the connection times are to speak to an interpreter or customer service representative, as the shorter they are, the more time and money you will save—and make a test call to check!
We believe connection times should be about 20 seconds on average for Spanish and between 20-30 seconds on average for all other languages. If connections do not happen quickly enough during a test call, we advise you not to move forward with the company.
–> BIG Language Solutions provides quick and convenient access to multilingual support via a dedicated phone number and unique access code whenever needed. We always answer your calls promptly, routing you and your customers quickly to an appropriate interpreter.In addition, our workforce management team oversees demand and adjusts schedules to ensure coverage and faster connection times, even if you need support for less common languages.
With BIG, you always have the option of connecting to a live operator on our customer support team who can answer questions, handle feedback, help you to identify the required language, or connect you with an interpreter.
4. Competitive pricing that reflects your needs
Consecutive OPI is one of the best and most convenient ways to increase access to your products and services and support your customers, patients, and stakeholders. However, it does not always come cheap for smaller businesses. That is why working with a vendor with scalable services is essential.
Even if you need multilingual support for a large volume of calls, your LSP should be proactive in offering you ways to save money, including by facilitating call connection and response times. Make sure they also provide you with access to a secure customer portal so you can track and keep on top of incoming demand and outgoing spending.
–>BIG can save you time and money through a quick connection to interpreters for your contact call center. Our scalable, efficient, and cost-effective services will help you better support your non-English-speaking callers while improving responsiveness and turnaround time.
Let BIG Language Services Help You
With an easy account setup, you can quickly and conveniently access multilingual support via a dedicated phone number and unique access code. In addition, we provide a real-time, secure, and easy-to-use portal to manage and oversee calls, reports, and invoicing information. We also support you with high-quality translations of all materials, including websites, documents, chatbot scripts, guidelines, FAQs, how-to’s, and more.
Relevant processes comply with ISO standards for quality management and assurance practices, including ISO 9001, ISO 17100, and ISO 27001. We also prioritize end-to-end security protocols and best practices in our systems to protect your sensitive and confidential information from cybersecurity threats.
Contact us today for a detailed cost comparison quote.