ISI Language Solutions, a BIG Language Company, has helped Optum to communicate effectively with its diverse membership base for more than 8 years.
At ISI Language Solutions, we understand the challenges that healthcare companies such as Optum face in assisting members consistently and cost-effectively in every language. Not only that but over the past 15 years, we have helped United Healthcare deliver its services to a more culturally and linguistically diverse community than ever before.
As the language access needs of Optum and its members have evolved, so have the services we deliver. Did you know you can now benefit from on-demand over-the-phone (OPI) and video remote (VRI) interpretation services too?
ISI knows that assisting every individual – regardless of language, culture, or modality – is the right thing to do. The community that Optum serves is growing more culturally and linguistically complex. It is important that the Optum team be able to provide language access anywhere, at any time, for any reason.
Optum’s organization-wide contract with ISI accomplishes this goal. Our language-access solutions empower Optum to communicate in any language, any modality, at any time including:
BIG Language Solutions is disrupting the highly fragmented language industry by assembling the brightest minds in the industry and building the most powerful and secure technology to deliver on all of your language needs.
Collectively, we navigate the complex nature of language services so you can achieve global success. Fueled by an entrepreneurial spirit, we empower our teams and linguists to build and deliver resourceful, impactful, and secure customer solutions.
As a health care business, it is important to establish trustworthy relationships with outside vendors. We have been able to establish that kind of relationship with BIG Language Solutions whom is a well-established translation company. BIG is staffed with skilled interpreters who offer every language. Often times we have the need for expedited translation services and the staff at BIG have always been accommodating in our requests. BIG offers strong communication skills to ensure their translation services are accurate.
-Sr. Business Operations Coordinator
BIG Language Solutions has proven to be a stellar linguistic partner for our enterprise. In a space where accuracy, simplicity and clarity are paramount to the health care experience, BIG has delivered as an innovative partner with exceptional linguistic and cultural competency. They are distinct in their customizable end to end capabilities, project management and speed to market. No doubt the BIG team and culture is the reason BIG is a preferred and trusted resource!
I have worked with BIG over the past 5 years, and I appreciate the close relationship we have built. At the initial stages, I had to learn and adapt to the glossary that was built for our line of business. This was me learning all the difficult terms healthcare terms we have, and being bilingual, learning on how we translate them. Over the years, BIG has been very open to my ideas on how we both work together to make our healthcare language simpler for our members and potential members. Through this time we have developed a glossary that has worked well for us and the communication between our enterprise and the people we reach. I look forward to continue my relationship and work with BIG.
-Multicultural Marketing Manager
My experience with BIG has always been positive from start to finish. The team is always polite and professional. They keep you informed step-by-step of the time-frames. They are a pleasure to work with.
-Business Ops Specialist
BIG will always be committed to diversity. Our focus is on recruiting, retaining, and advancing the most talented team members from all backgrounds. We encourage our teams to provide different and original perspectives that diversity of race, ethnicity, gender, religion, sexual orientation, and abilities bring to our company, partners, and clients.