ISI Language Solutions, a BIG Language Company, has helped Optum to communicate effectively with its diverse membership base for more than 8 years.

At ISI Language Solutions, we understand the challenges that healthcare companies such as Optum face in assisting members consistently and cost-effectively in every language. Not only that but over the past 15 years, we have helped United Healthcare deliver its services to a more culturally and linguistically diverse community than ever before.

As the language access needs of Optum and its members have evolved, so have the services we deliver. Did you know you can now benefit from on-demand over-the-phone (OPI) and video remote (VRI) interpretation services too?

WHY ISI

ISI knows that assisting every individual – regardless of language, culture, or modality – is the right thing to do. The community that Optum serves is growing more culturally and linguistically complex. It is important that the Optum team be able to provide language access anywhere, at any time, for any reason.

Optum’s organization-wide contract with ISI accomplishes this goal. Our language-access solutions empower Optum to communicate in any language, any modality, at any time including:

• Phone Interpretation
• Video Interpretation
• In Person Interpretation
• Translation and Localization
• Bilingual Testing

Language Access Benefits

• Improve member satisfaction and safety
• Increase staff efficiency and productivity
• Ensure regulatory compliance
• Reduce the risk of misunderstanding

About BIG Language

BIG Language Solutions is disrupting the highly fragmented language industry by assembling the brightest minds in the industry and building the most powerful and secure technology to deliver on all of your language needs.

Collectively, we navigate the complex nature of language services so you can achieve global success. Fueled by an entrepreneurial spirit, we empower our teams and linguists to build and deliver resourceful, impactful, and secure customer solutions.