BIG Language Solutions is helping Blue Cross Blue Shield Association companies communicate effectively with its diverse membership.

We understand the challenges that healthcare companies such as Blue Cross Blue Shield face in assisting members consistently and cost-effectively in every language. Over the past 8 years, we’ve helped BCBSA entities communicate with a more culturally and linguistically diverse population than ever before.

As the language access needs of Blue Cross Blue Shield and its members have evolved, so have the services we deliver. Did you know you can now benefit from on-demand over-the-phone (OPI) and video remote (VRI) interpretation services too?

• We’re translating hundreds of Appeals & Grievances letters.
• Do your LEP members need to speak with you over the phone?
• We can help your members get information about their policy in a secure, HIPAA-compliant environment.

Why BIG Language Solutions

BIG knows that assisting every individual – regardless of language, culture, or modality – is the right thing to do. The community that BCBSA serves is growing more culturally and linguistically complex. It is important that the BCBSA team be able to provide language access anywhere, at any time, for any reason.

BCBSA’s organization-wide contract with BIG accomplishes this goal. Our language-access solutions empower BCBSA to communicate in any language, any modality, at any time including:

• Phone Interpretation
• Video Interpretation
• In Person Interpretation
• Translation and Localization
• Bilingual Testing
• Video Subtitling & Voice Over
• Alternative Format (Braille, Audio, Large Print)
• Printing & Mailing

Language Access Benefits

• Improve member satisfaction and safety
• Increase staff efficiency and productivity
• Ensure regulatory compliance
• Reduce the risk of misunderstanding

About BIG Language

BIG Language Solutions is disrupting the highly fragmented language industry by assembling the brightest minds in the industry and building the most powerful and secure technology to deliver on all of your language needs.