We are excited to announce that we have been recognized as the world’s fastest-growing Language Service Provider (LSP) by independent market research company CSA Research. Its latest report, LSPs, and Langtech Vendors with Fastest Growth: 2021 ranked the 20 language service vendors that grew the most from 2019 to 2020. BIG Language Solutions came in first with a year-on-year growth of 168%!
We are proud of the results because they reflect our investment in growing the BIG Language Solutions business to support our customers where they need us most. Most recently, this includes extending our teams of highly specialized translators within the healthcare and life science fields with the acquisitions of ISI Language Solutions and Dora Wirth Languages; expansion of our over-the-phone and interpreting capabilities through Language Link; and continued investment in our dedicated legal, IP, financial and eLearning services through BIG IP & Legal Solutions and Protranslating.
We Think BIG
Our vision has been to take a leadership position in our industry to drive real change for customers. As focused as we are on quality and expertise, we understood early that technology and data security will play a critical role in the way we support businesses in years to come. That is why we have also been investing in tools, processes, and technology to streamline processes and safeguard client data. For example, LanguageVault®, the world’s most secure translation environment™, which BIG Language Solutions developed to comprehensively address the long-standing industry challenge of security content through the translation life cycle. In addition, we have continued to invest in the development of best-in-case computer-assisted translation and translation memory technologies, as well as our multimedia and file engineering capabilities.
“We established BIG Language Solutions with the goal of disrupting and enhancing the language services industry,” explains Jeff Brink, Founder, and CEO of BIG. “We knew that by investing in a comprehensive family of high-performing and complementary companies, we could leverage synergies and add greater value to customers. I’m delighted that our strategy of growth has been recognized by the industry and that our customers are able to reap the benefits of access to a larger team of experts, as well as greater knowledge and a more advanced suite of solutions.”
Customer satisfaction means everything to us, so as thrilled as we are with CSA Research’s findings, we are even more so with our latest Net Promoter Score (NPS) of 90+! We would like to say thank you to our valued clients for their continued loyalty. We have BIG plans, and we’re only just getting started!